BPO Trainer - Retail
BPO Trainer - Retail
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1 Vacancy
Job Description
About the job: Trainer - Retail (Cebu) Onsite
Nature Of the Account: Retail
Start Date: ASAP
Type of Support: Voice
Work Arrangement: 100% Onsite (Cebu)
Shift Schedule Rest Days: shifting schedules
Educational Requirement: College Degree
Work Experience:
- Minimum 1 year experience as a trainer
- Preferred: retail background but can be a trainer for any customer service accounts
- Good communication skills
- Will do a demo based on any customer service approach provided by trainers but if candidate can create a training demo for handling time would be preferred
Responsibilities:
- Curriculum Development: Designing and creating training materials including guides manuals presentations and potentially instructional videos covering aspects like customer service skills product knowledge system usage and company policies.
- Training Delivery: Conducting training sessions in various formats such as classroom-style seminars workshops and role-playing exercises for both new and existing call center agents.
- Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics identifying areas for improvement and providing individual coaching and feedback to agents.
- Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.
Employment Type
Full Time
