Receptionist
Receptionist
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Job Description
Receptionist - Multiple Roles !!
Join Our Growing Team at Holstep Health!
Merri Health is now Holstep Health - a new chapter in delivering high-quality healthcare to our communities.
Full time receptionist located at Bell Street Coburg
Part time receptionist located between Brunswick & Coburg
Casual receptionist located across all Holstep Health Sites
About Holstep Health
Holstep Health provides expert compassionate comprehensive local healthcare throughout every stage of life. We provide more than 120 health and social care services to people in the north north-west and north-east of metropolitan Melbourne as well as statewide services with Carer Gateway and Gamblers Help.
Holstep Health was formed in October 2024 following the merger of Banyule Community Health and Merri Health. We proudly announced our new name - Holstep Health - created with and for our community in February 2025.
Your new role:
The reception team plays an important role being the first point of contact for the community when arriving at Holstep Health. Exemplary customer service skills are required in the performance of their duties to engage with clients contractors visitors students and Holstep Health employees in an expedient and professional manner
You will be responsible for:
Operate the main reception telephone system including incoming and outgoing calls in a prompt courteous and professional manner as well as taking accurate messages when required
Screen clients for appropriate referrals both internal external and eligibility requirements
Register new clients and update existing client demographics
Communicate accurate messages and information to relevant staff
Manage multiple client management systems simultaneously
Ensure checklist tasks are completed and signed off daily
Process and balance client service fees
Manage appointments including reminders and waitlists
Ensure front of house reception desk and waiting area is kept tidy and at a professional standard
Meet and greet all incoming visitors ensuring visitors are registered and provided with the appropriate passes/access
Provide a wide range of administrative support to the applicable program areas including but not limited to filing photocopying printing mail merges correspondence scanning creating spreadsheets etc
Ensure all hard copy and soft copy correspondence is distributed accordingly
Order/stock management of site stationery paper supplies kitchen supplies Myki cards voucher/gift cards Cab Charge and receipt books
Ensure reception manual is up to date and processes followed accordingly
Coordinate the processing of petty cash requests and undertake regular account reconciliations.
Opening and closing of sites
Ordering and maintaining needle syringe program equipment and stock
Ensure services are delivered in a equitable and inclusive manner to diverse communities including awareness of cultural sensitivities
Ensure client confidentiality is respected and upheld at all times
Other duties as directed by the Team Leader Reception services following consultation with the relevant program areas
What you will need to succeed:
Experience in reception work preferable in the health industry
Knowledge of Microsoft applications
Knowledge in Client Management Systems
How to apply:
Please start by reviewing the attached position description. Please send your CV and a cover letter outlining your experience to
Applications close: 11/09/2025
Additional Information:
At Holstep Health we celebrate diversity and inclusion. No matter your background religion sexual orientation age or gender we encourage all individuals to apply and bring their unique perspectives to our team.
Employment Type
Full Time
