Service Manager
Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Position Overview
Were seeking a proactive and technically skilled Service Manager to lead our field service operations in Boerne Texas. This is a hands-on leadership role responsible for managing service technicians coordinating daily schedules and ensuring high-quality customer service and technical support. The ideal candidate will have a strong background in water well systems excellent organizational skills and the ability to thrive in a fast-paced field-based environment.
Key Responsibilities
- Serve as the primary contact for customers requiring service or installation support
- Estimate labor and material needs for pump installations and repair projects
- Dispatch and coordinate daily schedules for service technicians
- Prioritize jobs and assign technicians based on skill and availability
- Provide technical guidance and supervision to field technicians throughout the day
- Monitor job progress and ensure timely high-quality completion
- Troubleshoot water well system issues remotely and in person
- Maintain accurate records of service calls job details and parts usage
- Participate in technician hiring training and performance evaluations
- Oversee maintenance and readiness of service trucks and support equipment
- Manage inventory levels of parts equipment and supplies for standard service applications
- Ensure compliance with company safety policies and government regulations
- Collaborate with drilling teams and office staff to coordinate workflow and billing
Qualifications
- Minimum 3 years of experience in service management dispatch or technician leadership
- Strong technical knowledge of residential and public water supply (PWS) well systems including pumps tanks and controls
- Proven ability to manage and support field service teams or construction crews
- Excellent communication problem-solving and organizational skills
- Valid drivers license with a clean driving record
- Ability to work outdoors in a construction environment including lifting up to 50 lbs and wearing appropriate PPE
- Familiarity with scheduling software or CRM tools; experience with FieldEdge preferred
- TDLR Water Well Pump Installer and/or Driller license preferred
- Bilingual in English and Spanish is a plus
Why This Role Stands Out
- Join a growing well-established company in the scenic town of Boerne TX
- Lead a dedicated team of technicians in a high-impact role
- Competitive compensation and benefits
- Opportunity to apply technical expertise in a leadership capacity
- Work in a dynamic environment with strong customer and team interaction
Fee is 10% of salary (we get 45% of this fee) - terms 90 days
Must have managed a fleet of 3 trucks/technicians
Must have technical acumen/electrical and or plumbing
WILL MOVE QUICK if they have water well well installation/repair/maintenance industry experience
85k-105k plus discretionary bonus plus a truck/vehicle allowance
Must have experience in B2C facing including customer troubleshooting and good business acumen
Employment Type
Full Time
