Senior Associate, User Experience Research Operations
Senior Associate, User Experience Research Operations
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Job Description
Our Experience Design (XD) Research Operations team is seeking a driven Senior Research Operations Associate to join our team. Our team is undergoing a transformation to elevate our capabilities and mature our practices. Our mission is to champion XD with well managed unified research operations by building systems and practices that enable high quality accessible design and research insights at scale. This role is a blend of strategic planning and hands-on execution empowering researchers and designers to focus on high impact work.
The ideal candidate is a self-starter with a talent for integrated problem-solving who can balance day-to-day operational needs with strategic initiatives that will drive value to our stakeholders. You will be instrumental in boosting the efficiency and impact of Research Operations through standardized workflows documentation and management.
What youll do
This person will serve as a core contributor in several areas including:
Process Optimization and Enablement: Manage systems and logistics for multiple research projects simultaneously. Create and manage process improvements to increase team efficiency and optimize our practices.
Research Governance and Compliance: Manage compliance across Research and Design projects ensuring high standards in ethics privacy and data protection are upheld.
Knowledge Management: Build upon a library of research practices resources and templates to enable consistency across disciplines.
Research Advocacy: Introduce new ways of evangelizing research across the organization.
Project Management: Work with Research and Design to deeply understand their needs and manage systems and logistics for multiple research projects
Basic Qualifications
At least 2 years of experience in UX or Research Operations roles project management or process improvement
Experience working directly with Research or Design teams
Preferred Qualifications
Highly effective verbal and written communication skills across all organizational levels
Systems thinking with a track record for establishing high-quality practices for scaling Design and Research teams
Strategic acumen and foresight to anticipate complex cross-functional problems and work towards solutions
Strong project management experience and a commitment to continuous improvement process optimization and delivering impactful outcomes
Ability to work independently to prioritize and manage multiple requests in a fast-paced environment
Experience working with research tools and vendors
Familiarity with panel management the process of building maintaining and engaging a pre-recruited group of individuals to streamline research recruitment strategy and technology a plus
2 years of experience with managing risk within highly regulated research environments
2 years experience with project management tools such as Jira and data visualization tools such as Confluence
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $109000 - $124400 for Sr. Associate DesignCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior IC
Employment Type
Full-Time
