Assistant Manager– Invoice to Cash

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Manager Invoice to Cash
We are looking for professionals with Credit & Collections/Cash applications/Dispute management profile
Responsibilities
Should have team handling experience of at least relevant year of experience with a size of 10 to 12 team members.
Should possess excellent communication skills
Complete Quality checks as defined and agreed with Client Contracts
Client Management- Manage the ITC portfolio and maintain strong customer relation
Respond to customer emails related to payment / dispute/Collections queries.
Maintain exception logs for process related exception as and when they occur for knowledge retention
Prepare and complete SOPs or Process manual as per Client & Process requirements
Adhere the internal compliance policy and guideline established by the management on their daily operational activities
Perform daily internal audit

Qualifications we seek in you!
Minimum Qualifications
Graduate in Commerce ()
Relevant work experience on Invoice to cash transactional activities
Strong English language skills (verbal and written)
Strong analytical skills and attention to detail
Customer service orientation
Ability to work effectively under pressure.

Preferred Qualifications/ Skills
Experience in Invoice to cash domain
Good typing speed to handle and manage communications with External and internal stakeholders
Ability to handle a team size of 10 to 12 members
Good understanding of MS office-MS Excel experience is must to have

Required Competencies
Independent Operations
Operational Performance
Contextual Knowledge
Digital Literacy
Storytelling
Influencing & negotiatingskills
Analytical and strategic thinking
Stakeholder management
People Management
Thought Leadership

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.