Senior Customer Care Representative

Cairo - Egypt

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Are you a customer service expert with a passion for delivering top-tier support Do you have experience in Net Promoter Score (NPS) management and after-sales service If so we want you on our team!

What Youll Do:

Handle customer inquiries complaints and service requests professionally.
Oversee after-sales service ensuring customer issues are resolved efficiently.
Manage and improve NPS (Net Promoter Score) by driving customer satisfaction initiatives.
Coordinate with internal teams to enhance service delivery and customer experience.
Maintain accurate records and follow up to ensure issue resolution.
Identify areas for improvement and contribute to process enhancements.

Requirements

What Were Looking For:

3 years of experience in a customer care role specializing in NPS and after-sales service.
Strong understanding of customer experience metrics and satisfaction strategies.
Excellent communication problem-solving and multitasking skills.
Ability to handle escalations and ensure a positive customer journey.
Experience with CRM systems and customer feedback analysis.

Required Skills:

What Were Looking For: 3 years of experience in a customer care role specializing in NPS and after-sales service. Strong understanding of customer experience metrics and satisfaction strategies. Excellent communication problem-solving and multitasking skills. Ability to handle escalations and ensure a positive customer journey. Experience with CRM systems and customer feedback analysis.

Are you a customer service expert with a passion for delivering top-tier support Do you have experience in Net Promoter Score (NPS) management and after-sales service If so we want you on our team!What Youll Do:Handle customer inquiries complaints and service requests professionally.Oversee after-sa...