Senior Customer Care Representative
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
الخبرة المطلوبة:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Are you a customer service expert with a passion for delivering top-tier support Do you have experience in Net Promoter Score (NPS) management and after-sales service If so we want you on our team!
What Youll Do:
- Handle customer inquiries complaints and service requests professionally.
- Oversee after-sales service ensuring customer issues are resolved efficiently.
- Manage and improve NPS (Net Promoter Score) by driving customer satisfaction initiatives.
- Coordinate with internal teams to enhance service delivery and customer experience.
- Maintain accurate records and follow up to ensure issue resolution.
- Identify areas for improvement and contribute to process enhancements.
Requirements
What Were Looking For:
- 3 years of experience in a customer care role specializing in NPS and after-sales service.
- Strong understanding of customer experience metrics and satisfaction strategies.
- Excellent communication problem-solving and multitasking skills.
- Ability to handle escalations and ensure a positive customer journey.
- Experience with CRM systems and customer feedback analysis.
Required Skills:
What Were Looking For: 3 years of experience in a customer care role specializing in NPS and after-sales service. Strong understanding of customer experience metrics and satisfaction strategies. Excellent communication problem-solving and multitasking skills. Ability to handle escalations and ensure a positive customer journey. Experience with CRM systems and customer feedback analysis.
المجال
خدمات تقنية المعلومات واستشارات تكنولوجيا المعلومات
المهارات المطلوبة
- تقديم العروض أو العطاءات
- حلول الأعمال التجارية
- ABAP
- عمليات تسيير الأعمال
- مبيعات الأعمال
- التسويق المؤسسي
