Director of Community Programs

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972 The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian gay bisexual queer transgender nonbinary immigrant and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed valued and supported. As the beacon for our regional LGBTQ community we actively recommit to being a more vibrant bold innovative safe and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life focusing on our deeply held values of equity social justice and client-centered trauma-informed care. The Center currently has over 100 staff working at 11 facilities across San Diego County.

POSITION SUMMARY

Reporting to the Senior Director of Programs the role of the Director of Community Programs is to facilitate community connection to The Center empower the community through gathering planning and executing community celebrations ensure the success of Center programs through intentional services integration and supervising management staff responsible for The Centers community programs. This position will begin in October 2025.

PRIMARY ROLES & RESPONSIBILITIES

A. Program/Impact Area Management Implementation and Outcomes

• Collaborate with the Senior Director of Programs to develop implement and monitor a programmatic strategic plan and meet all goals objectives and work processes for community programs to ensure achievement.
• Develop implement and own all departmental work plans processes and workflows needed to meet all goals and objectives.
• Work collaboratively with The Centers quality assurance department to develop and implement data collection monitoring reporting and continually investigate and introduce improvement measures and best practices.
• With the support of community program staff plan execute and oversee various community events and program-specific activities throughout the year.

B. Program Evaluation Reporting and Grant Support

• Review program data entry metrics and reports to ensure community programs adhere to funder reporting requirements.
• Monitor program performance regularly to ensure programs are on target to achieve deliverables or timely adjustments are made to support achieving deliverables.

C. Fiscal/Budget Management

• In collaboration with the Senior Director of Programs create and oversee assigned budgets.
• Review the budget to actual spreadsheets monthly and provide recommendations about spending and budget revisions to ensure contracts are appropriately spent according to grant/contract guidelines.
• Collaborate with the accounting contracts and compliance teams regularly to ensure teams are aligned with the fiscal aspects of the departments services.
• Review and approve spending requests.

D. Team Development & Mentorship

• Lead and oversee The Centers community programs.
• Directly supervise the work of the respective team(s)/department(s).
• Oversee the job performance and achievement of well-defined goals from work plans navigate complex problem-solving and address any program and staff-related issues.
• Serve as a mentor to staff by embodying The Centers core values of dignity inclusion compassion respect equity and equality.
• Oversee and assist in the hiring supervising training and coaching of assigned staff.
• Mentor staff in attaining personal and professional goals.
• In collaboration with the Senior Director of Programs provide guidance and direction to managers and staff regarding employee issues development and interpretation of organizational policies and procedures.
• Conduct annual performance evaluations of managers and ensure that performance evaluations are completed for staff under this positions line of services.
• Lead the monthly Services Integration meeting for program staff to ensure services are integrated and support cross-referrals collaboration and open communication.

LEADERSHIP & CULTURE FACILITATION:

• Demonstrate administrative and leadership acumen in the following areas: finance budgeting information systems utilization and grievance/complaint resolution.
• Promote model and ensure fairness and equity for everyone in all interactions.
• Promote the agencys Welcoming Culture in all program interactions processes and functions.
• Supervise/mentor all assigned staff.
• Provide guidance/direction in the development and execution of any work plans and projects
• Provide guidance/direction for career planning performance challenges and evaluations.

CULTURAL COMMITMENT:

• Commitment to creating and sustaining a Welcoming Center where all are respected and valued.
• Maintain a willingness to structure and execute courageous conversations to address difficulties in working relationships. To improve communication and work relationships such conversations will be conducted with honesty integrity and professionalism.
• Create a positive proactive environment for all people in The Center by addressing issues of harassment discrimination or lack of respect immediately.
• Exhibit cooperation and courtesy and assist in creating a positive public image for The Center and a productive work environment.
• Ensure the safety and well-being of all The Center clients visitors staff and volunteers. Ensure that all facility requirements are in good working order. Promptly report any repair or maintenance issues.

Agency Representative:

• Represent The Center at community activities as appropriate and/or directed by the C-team.
• Ensure that agency programs and activities with which you are involved consistently reflect the agencys commitment to excellence and exceeding expectations.
• Ensure that agency programs activities and events are consistently and professionally supported on social media platforms. Ensure that all agency-related communications on such platforms reflect professional standards of excellence and customer service standards.

CORE Competencies

• Continuous Learning - Seeks feedback to improve performance; strives to build knowledge and skills continuously.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity.
• Problem Solving - Identifies and resolves problems promptly; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments to clients.
• Communications - Exhibits good listening and comprehension; selects and uses appropriate communication methods.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; works cooperatively in group situations; works actively to resolve conflicts.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
• Ethics - Treats people with respect; inspires the trust of others; works with integrity and principles; upholds The Centers values.
• The Centers Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports The Centers goals and values.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; positively manages frequent changes delays or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions responds to management direction; takes responsibility for own actions; keeps commitments to clients and other staff; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; ask for and offers help when needed.
• Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions.

Required Qualifications:

• Education and/or Experience: 4-6 Years of managerial experience and providing oversight of programs and staff across multiple departments. A background in working with the LGBTQ BIPOC community is required. Either a bachelors degree or related experience.
• Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have proficiency with Microsoft Office particularly Word Outlook and Excel.
• Communication/language Skills: Excellent oral and written communication skills.
• Other: Reliable transportation and valid drivers license.

preferred QUALIFICATIONS:

• Education and/or Experience: Masters degree in social service areas such as social work psychology counseling or non-profit management.
• Computer Skills: Experience with Apricot The Centers electronic health record system.
• Language Skills: Fluency in Spanish

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $71000.00 to $81000.00 and is commensurate with experience. This is a Full-Time Regular Exempt position that may be required to work evenings weekends and other non-standard work hours as needed.
• Benefits: The CENTER offers a robust benefits package inclusive of Competitive Pay Scales 401(k) Retirement Plan (with company match) Flex Time Opportunities Full Medical Dental Vision and Chiropractic Health Coverage Out-of-Pocket Optional Coverage for Spouses Domestic Partners and Dependent Children Full-time and Part-Time Schedules Generous Vacation and Holiday Benefits Professional Training & Development Experiences Opportunities for Promotion & Advancement.

Equal Opportunity Employer

The San Diego LGBT Community Center is an equal opportunity employer to all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

Required Experience:

Director