Community & Learning Manager
Community & Learning Manager
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Salary Not Disclosed
1 Vacancy
Job Description
OVERVIEW:
A team member at Casebook PBC plays a key role in advancing our mission to improve outcomes for at-risk children and families through transformative software solutions. They are dedicated to Casebooks vision: The Casebook Platform is built specifically to serve the needs of those that serve others and is: Human Centric Always Current Future Proof and our mission: Develop transformative software to promote best practices and drive improved outcomes in human services. This individual exemplifies the Casebook values and works collaboratively to achieve the organizations goals.
CASEBOOK VALUES
Impact: We are committed to making a meaningful difference for at-risk children and families through our solutions.
Customer Commitment: We are dedicated to delivering exceptional service and value to our customers.
Team Work: We believe in the power of collaboration leveraging diverse perspectives to achieve shared goals.
Innovation: We continuously seek to innovate and improve driving progress in everything we do.
Accountability: We take ownership of our actions and decisions striving for transparency and excellence.
RESPONSIBILITIES:
The Casebook Customer Experience team seeks an experienced and entrepreneurial Community Manager to join our expanding team. Reporting directly to the Head of Marketing this role demands a driven self-starter with a background in community management preferably within the nonprofit sector or with a demonstrated understanding of its dynamics.
Establish and manage communities for customers including online forums and in-person user group events.
Produce and moderate engaging multimedia content tailored to the communitys interests and strategic goals.
Develop events groups and activities to foster member engagement and advocacy.
Address community inquiries and feedback sharing insights with internal teams including product and marketing.
Identify and cultivate key advocates within the community tracking their interest in becoming customer champions references or contributors to case studies.
Devise strategies and plans to effectively communicate and engage with customers providing them with valuable insights best practices product updates and trends.
Drive review activity on peer review sites and communities like G2 TrustRadius Capterra and Gartner Peer Insights.
Innovate and propose initiatives to enhance the impact of the function and achieve scalable outcomes.
Qualifications :
EDUCATION AND/OR EXPERIENCE:
Proven experience as a community manager or in a similar role.
Excellent at building relationships with key stakeholders internally and externally
Track record of planning and leading successful community initiatives.
Ability to identify and monitor relevant community KPIs.
Strong verbal and written communication skills.
Exceptional interpersonal and presentation abilities.
Hands-on experience with social media management.
Proficiency in interpreting website traffic and understanding online marketing principles.
Attention to detail critical thinking and problem-solving skills.
Bachelors degree in Marketing Communications or a relevant field.
Ability to thrive in a fast-paced agile environment and prioritize tasks effectively.
Familiarity with technologies crucial for the roles success.
3 years of experience in a similar role within growth-stage B2B SaaS environments.
Experience working with or for nonprofit organizations or government agencies is advantageous.
REQUIRED TECHNICAL / OTHER SKILLS AND ABILITIES:
Community platform tools
Email marketing tools
Analytics and reporting
Event management tools
CRM familiarity
Community engagement & moderation
Customer advocacy development
Cross-functional collaboration
Strategic thinking & innovation
Additional Information :
Why Join Us
Casebook PBC is proud to be a certified Great Place to Work: salary and benefits.
Opportunities for professional growth and development.
Collaborative and supportive team environment.
The chance to make a real difference by supporting those who help others.
Compensation: $115000 - 125000 Salary Bonus Benefits Equity
Demo of Casebook: addition to salary and sales commission this position includes a full benefits package including employer funded health insurance for you and a spouse 401k and three weeks vacation time.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
