Senior Manager - OTC

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Manager- Accounts Receivables

In this role We are seeking an experienced and dynamic Senior Manager for Accounts Receivables to join our team. This role requires expertise in managing the end-to-end accounts receivables process ensuring seamless operations and financial this role you are required to analyse processes identify areas for improvement and implement solutions to enhance the AR process and improve overall financial performance.
Provide strategic insights and data-driven recommendations to optimize receivables and cash flow Mentor and develop a high-performing team ensuring professional growth and operational excellence.

Responsibilities
Strategic Planning and Implementation
Execute strategic plans to enhance team efficiency and productivity working with leadership to devise future team plans.
Monitor and predict forthcoming demand levels and adjust resources as needed.
Create team performance goals in line with the departments strategic plans.
To own and manage end-to-end AR processes with minimum supervision.
Alignment to business goals set forth and drive teams accordingly

Manage Process Metrics Governance Controls for surprise free Operations:
Develop and implement strategies to refine the accounts receivables process to best in class
Set monthly cash collections targets collection efficiency and overall cash management in alignment with business goals.
Responsible and accountable for all the activities related to AR domain including credit & customer master management Billing & Invoicing and collections
Reviewing the strategic policy and aligning with the business.
Review and approve any exceptions on dispute plan/exceptions and for credit limit increases as per the policy
Support strong customer relations & business acumen
Manage Client escalations Process independently and with minimum supervision.
Active participation in Daily/weekly/Monthly meetings to ensure process issues are well addressed.
Identify risks and opportunities that affect the performance of the business convert them into analytical solutions and offer actionable insights.
Ability to meet outlined and expected standards of timeliness and accuracy in completion of work through prioritization of team tasks and meeting Service level agreements (SLAs)
Show inefficiencies or bottlenecks in the process and implement improvements or automation solutions.
Confirm that proper escalation procedures are followed according to established business practices.
Should be able to communicate effectively with team management identify issues and concerns that may affect the jobs performance and communicate the same to leadership.
Participate in governance meetings at country / region level; Closely collaborate with the team and ensure the right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.
Ensure compliance with financial regulations company policies and audit requirements
Partner with Human Resources to manage client engagement staffing levels develop employees manage performance issues and/or gaps succession planning and employee retention
Exposure to Lean Six Sigma training preferred drive team to continuously improve in key operational metrics analytical mindset to find QPA/RPA opportunities and work with LDT team for implementation.
Ensure productivity commitment has been met as per contractual commitments

Team Management and Development:
Lead and coach team responsible for day-to-day operations and ensure defined metrics are met with zero surprises. Manage relevant data to support metrics / performance.
Conduct training sessions and workshops to enhance team knowledge and skills in the assigned scope of work.
Conduct regular performance reviews and provide constructive feedback.
Work with HR and leadership teams in resource planning including resource retention and skill development.
Work with HR and other relevant teams in resolving team conflicts.
Work with Training teams to develop Training plan to update team skills and to ensure team is up to date on new skill required from time to time.
Work with leadership teams in resource planning and team allocations to different sub processes on the floor.
Drive yearly performance review of the team and provide constructive feedback for betterment.

Risk Management:
Manage and implement appropriate process controls to protect SHI against risk.
Educate team on potential risks and how to mitigate such risks.
Ensuring appropriate access controls & data privacy

Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in commerce or equivalent
Work experience in the relevant field
Manager of Managers experience
Must have a Problem-solving attitude.
Excellent communication (Written & Verbal) & presentation skills mandatory
Ability to execute strategic plans to enhance team efficiency and productivity.
Demonstrates decision-making abilities.
Ability to sustain and manage professional relationships.
Demonstrates empathy and patience while communicating and managing team performance. Provides clear and constructive feedback and coaching.
Ability to inspire and motivate the team.
Able to make tough decisions particularly when assessing team performance.
Must have strong reporting skills and can analyze and present data clearly.
Proficiency in using MS office applications such as Word Excel PowerPoint.
Exhibits flexibility in response to changing demands and situations.
Able to delegate tasks effectively to ensure efficiency and effectiveness of team output.
Ability to find and nurture talent guiding individuals and enabling career growth/ enhancement.
You should show clear direction goals and communicate effectively.
Prepares and delivers information in a clear and concise manner adapting style depending on the audience. Taking clear ownership of subject matter and agreed actions.
Proven experience in managing team activities and achieving successful outcomes.
Good analysis skills and are comfortable with Excel and PBI
Familiar with IT products hardware and software hands-on ERP preferably Microsoft AX MS Dynamics.
Understanding or hands-on experience in implementing automation through Macro RPA or other AI tools.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.