Customer Service Team Leader
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Job Description
Company:
Our client is one of the wellknown malls in Bahrain they are currently looking to hire aCustomer Service Team Leader.
Job Purpose:
- To manage the Customer Service operations ensuring that Customer Service Ocers deliver smooth ecient and consistent best practices of the functions of the Customer Service program and involves.
- You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met.
Job Qualifications:
- A minimum of a high school degree diploma or equivalent degree.
- At least 2 years of customer service experience or in a customeroriented role.
- At least 1 year of experience in leading a customer service team.
- Prociency in the English language is a must (written & spoken) a secondary language (Arabic) is preferred.
- Prociency in using Microsoft Oce applications.
Key Tasks:
This includes accurate opening and closing procedures.
Assist the Customer Service Ocers with their dues as required.
To supervise the daily workload of the team by allocating team members to optimize service.
provision and administrative support across the hours of operations
ensure proper handover of all pending tasks to the Customer Service Team leader.
To undertake the dues of a Customer Service Supervisor as and when required to ensure that a high level of Customer Service is maintained.
Assist the Customer Service Supervisor by ensuring that the team achieves the set service delive
Adhering to the established Key Performance Indicators Service Level
Agreements and quality standards to maximize Customer satisfaction.
To implement and maintain health safety and security of sta.
Ensure that Customer Service standards and other policies/protocols are implemented.
Employment Type
Full Time
