Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a passionate solution-driven Customer Service Representative to join our dynamic support this role youll be the friendly face and trusted voice behind our brandhelping customers succeed by answering questions resolving issues and delivering an outstanding experience across every interaction. Whether through email phone or chat youll be a key part of creating meaningful connections and long-term customer satisfaction.
Youll work closely with our internal teams stay up to date on product enhancements and play a vital role in keeping our users informed supported and empowered.
This role reports to the Team Lead Customer Service and works onsite 23 days per week at our Birmingham AL office.
What Youll Do
- Be the first point of contact for customer inquiries via phone chat and email
- Translate complex product features into simple easy-to-understand explanations
- Troubleshoot issues and guide customers through practical solutions
- Offer usage tips training and resources that promote long-term success
- Identify and escalate bugs or technical challenges to internal teams
- Maintain accurate records of conversations and support cases
- Stay current on product updates and internal support procedures
- Meet and exceed team goals for case resolution customer satisfaction and response times
- Contribute to team learning and occasional training sessions as a product expert
Qualifications :
What You Bring
Required:
- 2 years in a customer-facing role (support onboarding hospitality retail etc.)
- Excellent communication skills (written and verbal)
- Proven ability to manage multiple conversations across channels
- Self-starter with sound judgment and escalation instincts
- Comfortable working an 8-hour shift between 7:00 AM 7:00 PM CST (MondayFriday)
- High school diploma or equivalent
Preferred:
- Bachelors degree
- Experience using CRM tools like Salesforce
Perks & Environment
- Hybrid work flexibility (23 days onsite per week)
- Supportive and growth-oriented team environment
- Opportunities for professional development and advancement
- A chance to become a true product expert in a meaningful industry
Physical Requirements
- Prolonged periods working on a computer
- Ability to communicate clearly via phone and virtual platforms
Additional Information :
The pay range for this role is $18.50 - $22.52 per hour. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal addition to base salary we offer a comprehensive benefits package performance-based incentives and opportunities for growth.
#LI-Remote
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense including thought and perspective age ability nationality ethnicity orientation and gender. The skills perspectives ideas and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members and this is reflected through our offices and benefits and great perks. These perks are only for our full-time team members. Some of our favorites include:
Flexible paid time off
Affordable health dental and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
