Event Technology AV Support Specialist - EY wavespace

Event Technology AV Support Specialist - EY wavespace

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 400000 people in more than 140 countries all of whom rely on secure technology to do their jobs every single day. Everything from the laptops we use to the ability to work remotely on our mobile devices and connect our people and our clients to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated into the client services we deliver and are key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Technology (ET) ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the lowest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents detects responds to and mitigates cyber-risk protecting EY and client data and our information management systems.

The opportunity

EY wavespaces are at the forefront of EYs Digital Strategy and because of this EY has been identified as the Industry Leader in Digital Transformation. There are currently 25 flagship wavespaces and approximately 25 satellite wavespaces and the number of locations is growing. The wavespaces are a crucial vehicle for EY business to engage with existing and connect to future clients. They are highly connected forming a powerful network for the EY business to connect sessions and teams. Wavespace helps our clients respond to disruptive forces and new digital challenges.

The wavespace AV/Technology Support Specialist will act as a dedicated on-site support wavespace specialist and the technical first point of contact for meetings and events held in their respective geographic this role they should be able to deliver quality client service be equipped with appropriate knowledge and be well-versed technically in EYs technology landscape. The wavespace Support Specialist will also need to maintain ongoing relationships with Regional and Team Leads as well as the Global Event Enablement team ensuring open communication and addition theyll need the ability to build ongoing relationships with other EY Technology teams and Service Line functions to provide relevant services and opportunities.

One of the facilities supported by EY wavespace is located in Johannesburg. EYs Digital Operations Hub in Johannesburg is a venue where we support both single and multi-client events to address all client business needs. EY is equipped with AV technology and other tools to demonstrate solutions tailored to client requirements. This role will provide technical support for our operations in Johannesburg.

Your key responsibilities

• Assist with local on-site and off-site support for firm-sponsored wavespace functions/meetings including a deep understanding and knowledge of network infrastructure lab/wavespace internal networks and the EY network.
• Assist with the deployment of hardware and software to end users (including the installation configuration and testing of more complex firm hardware).
• Assist with provisioning and de-provisioning processes including setting up hardware/software for the wavespace support team.
• Assist with (or coordinate) the repair of end-user hardware and/or lab hardware and the reinstallation of software as necessary to resolve end-user incidents as well as wavespace-specific technologies (e.g. MS Surface Hubs iPads Microsoft Surface tablets Digital Signal Processors Microphone systems wireless presentation systems etc.) including the maintenance of these technologies.
• Support technology applications including MURAL Miro Zeetings Slido Co Create and others.
• Additional applications Bluejeans Webex Teams.
• AV components Screens Projectors Audio/Visual matrix Digital Signal processors Cameras Oblong etc.
• Additional AV Components Raritan (KVM) Box computers NVX Endpoints ChromeSticks Analogway 360 Cameras.
• Support AV software Ventuz Light Key (Astera Lights Titan Lights) AppSpace Crestron QSYS Gitbash Solstice OSC Designer Analogway.
• Support lab-specific hardware - Samsung Flip MS HoloLens / Oculus Rift 3D Printer Digital fabrication machines.
• Additional Hardware Oculus Go Surface Studio Drones.
• Operating System Support Windows 10 Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level.
• Knowledge in utilizing NAS capabilities and secure storage.
• Understand and interpret specialized network configurations (i.e. enablement of AirCast for iOS devices on the network).
• Maintain on-site servers for event use (Value Creation Tool) Windows Kiosk mode and Kiosk mode on iPads.
• Communicate and manage relationships with vendors.
• Analyze network issues and report appropriately to have them addressed quickly (i.e. Cisco proprietary).
• Track and resolve all related incidents and service requests in the Ticket Management System; identify sources and trends of technical problems to prevent future occurrences.
• Under minimal supervision provide after-hours service for escalated issues from the Service Desk Team Lead or wavespace stakeholder.
• Maintain a thorough understanding of the EY Technology organization and service offerings to identify how best to address end-user technology needs and incidents.
• Understand the Firms business and organization sufficiently to anticipate and resolve end-user technology issues that affect the productivity of Firm personnel.

Analytical/Decision Making Responsibilities:

Strong analytical skills are required to address end-user incidents escalated from a customer in the wavespace session or the capability to anticipate and resolve an issue.