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1 Vacancy
Key responsibilities:
Follow clear instructions and guidelines to investigate resolve and process high volume customer enquiries delivering customer value at first point of contact
Identify and understand customer needs in order to provide a consistently high quality service
Effectively promote the clients products and enhance customer experience and loyalty
Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
Escalate any queries complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner. To apply email cv to ;
Full Time