Account Service Manager

IDEMIA

Posted on : 25-06-2025

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1 Vacancy

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Job Location

Johannesburg - South Africa

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 25-06-2025

Job Description

At IDEMIA we aim to offer our employees a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. Its also a great way to explore other functions professions or countries as IDEMIA operates in different businesses and in 50 locations around the world.

Purpose

This role manages the day to day sales relationship with the customer. The permanent target of this role is to deliver protect and maximize the customer contract revenue in order retain customers and grow those opportunities.

Key Missions

Delivers the contract or business as usual including revenue Average Selling Price (ASP) cash collection and add-ons

Ensures contract renewals by being accountable for the renewal win strategy and preparing and owning customer offers which includes driving and being accountable for the formulation coherency and content of all offer reviews

Conducts the negotiation and ensures the signature of resulting contracts (including ensuring adherence of contracts with the company policy and legal matrix)

Protects acquired customer base by securing customer loyalty

Owns and prepares the budget and revenue forecast (ensuring forecast accuracy)

Develops intimate knowledge of customers operational environment and build strong relationships including opening doors for new business opportunities

Contributes to the account service management plan as required

Negotiates contract change requests within or outside of the contract

Aligns customer to product roadmap including driving product migrations

Sells advanced products and services to contribute to new revenue streams

Manages Account information within the Customer Relationship Management System

Delivers contract for small account in autonomy

Delivers the contract or business as usual (BAU) including revenue Average Selling Price (ASP) cash collection and add-ons for strategic account under supervision

Aligns customer to product roadmap including driving product migrations

Protects acquired customer base by securing customer loyalty

Profile & Other Information

Seize all the opportunities of our fast-paced environment. Expect the unexpected.

Required Experience:

Manager

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

IDEMIA

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Account Service Manager

IDEMIA

Job Description

Purpose

Key Missions

Profile & Other Information

Employment Type

Company Industry

Key Skills

About Company

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