Aftersales Zone Manager

• Independent individual with strong organizational skills with the ability to work under tight deadlines in a pressurized and often unstructured environment with different daily challenges.
• Results driven individual with strong business acumen
• Proficient multitasker with timely delivery of multiple requirements without compromising quality.
• Proven effective planning and time management skills.
• Ability to influence across all levels of internal & external stakeholders.
• Good interpersonal and communication skills (includes presentation Skills; written and verbal)
• Problemsolving skills with diplomacy and solving for the whole.
• Conflict Management skills and very strong emotional resilience
• Excellent analytical skills and the ability to do detailed rootcause analysis and provide clarity through data and facts.
• Must be able to work independently and take own initiative to ensure the expected results are achieved.
• Have a can do find a way attitude and a very strong emotional resilience.
• Team player who is able to naturally collaborate cut across boundaries and break down silos.

Meticulous attention to detail is an absolute MUST.

Responsibilities & Outcomes:

• Conduct regular DP Service Parts Manager meetings to drive key initiatives track process gaps to closure as well as continuous improvements overall.
• Support Dealers with regards to profitability and business development to grow operations for aftersales.
• Effectively communicate drive implementation of monitor performance meet and raise the bar on all objectives incentives terms and programmes at dealerships
• Analyze financial information to support Dealers to maximize on business opportunities and revenue generation.
• Delivery monthly parts revenue (sellout) targets across network of Ford Dealers
• Grow Retail and Wholesale business through targeted initiatives and campaigns
• Scaling of various Customer Convenience initiatives for long and shortterm business growth
• Achieve retention objective through delivering retention growth in various vehicle age categories identified as business priorities
• Meet or exceed the various customer satisfaction targets including but not limited to Net Promotor Score Customer Experience Index Fixed Right First Time and Vehicle Off Road
• Develop implement monitor and raise the bar on any nonperforming Dealers through implementation of corrective action plans
• Grow vehicle personalization or accessories business
• Improve Dealer Satisfaction in support of DSI measurement performance
  
  

Business management

• Support onboarding of any new Dealer onto new systems integration and associated processes through collaboration with various stakeholders on implementation is issue resolution.
• Guard the Ford Brand image in accordance with Company policy requirements input as per Market Rep plan.
• Facility (advise counsel in conjunction with Dealer Development Manager who takes the lead to follow up on Dealer plans)
• Dealership parts and service staff levels (review/advice and counsel)

Compliance

• Ensure compliance and adherence to all aftersales systems policies and procedures.

Collaboration & Partnerships:

• Work closely with PS&L SEO and Regional Skills Teams to ensure alignment of strategies and sharing of best practice
• Participate in or lead projects that involve multiple departments promoting integration and cohesion across the organisation.
• Engage with key stakeholders including suppliers to understand their needs and provide solutions that support the overall mission of the team.

• Degree or National Higher Diploma in a relevant field (Business Management Marketing Finance Communications Engineering Supply Chain)
• 3 years experience within the Automotive industry and / or automotive Dealership environment in a business consulting or operational role is a must.
• Experience in an automotive Aftermarket parts and service environment OEM Aftersales environment and/or OE Dealer field role will be a definitive advantage.
• High competency and proficiency in Microsoft Excel and PowerPoint

Fluency and proficiency in English is a must