Technical Operations Manager
Technical Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Technical Operations Manager
FORMAL EDUCATION:
- Matric (essential)
- Bachelors degree in business management/law and/or related qualification (essential)
- Regulatory Examination (RE5) certificate (desirable)
- Risk Management certificate (desirable)
EXPERIENCE:
- 3 5 years experience in Operations/Claims/Client Service environment (essential)
- 2 3 years of claims management experience (essential)
- Commercial Corporate and Assets Insurance Technical experience with a proven track record (essential)
KNOWLEDGE:
- Knowledge of industryspecific regulations and standards such as:
- Financial Advisory and Intermediary Services (FAIS)
- Financial Sector Conduct Authority (FSCA)
- Compliance Monitoring and Enforcement (CMS)
COMPETENCIES:
- Excellent interpersonal skills
- Strong leadership and management abilities
- Good analysis judgment skills and attention to detail
- Excellent interpersonal and communication skills
- Good problemsolving skills
- Customerfocused
- High level of reliability and accountability
- Excellent computer skills
PROCESS
- Manage and oversee internal projects focusing on automating procedures and improving team processes.
- Liaise with attorneys loss adjusters assessors and investigators to ensure fair outcomes.
- Manage the relationship between The Company and the cells/administrators regarding claims management processes.
- Facilitate Market Conduct Culture training sessions to raise awareness amongst clients.
- Consolidate and submit monthly claims and complaints reports (e.g. Conduct of Business Return Report) and any adhoc reports to the Head.
- Oversee the management of claims and market conduct operations on the cells captive business where required.
- Draft reports and provide business feedback at various management platforms and forums.
- Perform an annual review and audit of the clientbased program to ensure compliance.
- Manage client query processes by accurately tracking and resolving escalated queries leveraging them as opportunities to improve client service and enhance business processes.
CLIENT
- Build and maintain relationships with clients and internal and external stakeholders to foster collaboration trust and longterm partnerships.
- Make recommendations to improve client service and fair treatment within the area of responsibility enhancing overall client satisfaction and loyalty.
PEOPLE
- Effectively manage team performance to achieve business objectives providing feedback coaching and recognition to drive individual and collective success.
- Monitor team performance and turnaround times by ensuring they meet operational deliverables in accordance with service level agreements (SLAs).
- Drive a culture that guides best practices and fosters continuous learning improvement and cohesiveness promoting a dynamic and collaborative work environment.
FINANCE
- Support and control the budget and costsaving initiatives within the business.
- Investigate reported willful acts of noncompliance to organizational policy and practice reporting findings to ensure adherence to regulations and policies.
Employment Type
Full Time
