Technical Customer Support
Technical Customer Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for selfmotivated energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices.
Duties and Responsibilities:
- Providing technical support to customers via live chat tickets or by telephone
- Register transfer and update domains
- Understanding of DNS and should have been exposed to tools such as tracert ping telnet and WHOIS
- Understanding of the email sending/receiving processes and able to comprehend the routing of email MX records and firewalls
- A basic understanding of CMS firewalls and databases
Requirements
- Matric certification
- Experience in technical customer support
- Previous experience in web hosting or server administration (advantageous)
- Proficiency in English and good phone etiquette
Key Competencies
- Customer focused and brand awareness
- Good communication skills
- Selfmotivated and selfdisciplined
- Ability to work independently and within a team
- Time management skills
- Attention to detail
- Deadline & target driven
Employment Type
Full Time
