Care Manager -

Care Manager

Location: Remote (South Africa preferred)
Industry: Mental Health & Psychotherapy
Compensation: $1300 - $1700 USD Monthly
Schedule: Full-time MondayFriday 9 AM 6 PM US Central Time (with some weekend availability required)

About the Role
We are seeking a warm highly organized and articulate Care Manager to join a premier group psychotherapy practice specializing in Couples Therapy and Sex Therapy. This is a higher-level administrative role best suited for someone who thrives in a fast-paced client-facing environment and is comfortable speaking openly and compassionately about topics related to intimacy and sexuality.

As the primary point of contact for incoming clients and external partners youll manage a wide range of dutiesfrom client intake and therapist scheduling to outreach and team support. This role is perfect for someone with a client service background strong phone presence and passion for mental health.

Key Responsibilities

• Serve as the first point of contact for incoming client calls and inquiries
• Manage therapist scheduling using practice management software
• Match new clients with appropriate therapists and coaches based on their needs
• Conduct satisfaction calls following first appointments to ensure service quality
• Follow up with leads and referrals who have not engaged
• Respond promptly to new inquiries via phone email and contact forms
• Support billing-related coordination
• Conduct initial outreach job posting and pre-screening interviews for new therapist applicants
• Lead pre-screen interviews for therapists and coaches applying to join the team
• Perform community outreach and business development efforts with partner organizations clinics and institutions
• Contribute to ongoing refinement of intake onboarding and team management processes
• Support general administrative tasks as needed
• Attend weekly team meetings
• Provide weekend coverage for intake calls when necessary

Objectives

• Maintain high client engagement and satisfaction rates through effective intake processes
• Improve internal systems and workflows to support long-term business goals
• Track and report relevant KPIs and operational metrics
• Expand brand awareness and presence within local and online communities

Requirements

• Associates or Bachelors degree (preferred in psychology social work or a related mental health field)
• Minimum 4 years experience in client services care coordination or clinical intake
• Excellent verbal and written communication in English with a warm and professional tone
• Strong comfort discussing sensitive topics including intimacy and sexual health
• Self-starter who is proactive goal-driven and comfortable managing responsibilities independently
• Detail-oriented with strong organizational skills
• Proficient with spreadsheets email scheduling systems and Zoom
• Available for some evening and weekend support aligned with client behavior trends

Why Join Us
Youll be working with a passionate mission-driven team committed to creating a supportive space for clients and clinicians alike. We value authenticity sex-positivity and compassionand were looking for someone who shares these values to help us grow and deliver exceptional care.

Required Experience:

Manager