Our client in the service sector is seeking an experienced and dedicated Housekeeping Supervisor to join their team.
Salary and Benefits:
Main Responsibilities:
- Supervise and coordinate the day-to-day activities of housekeeping staff to ensure high standards of cleanliness and presentation in guest rooms public areas and back-of-house facilities.
- Conduct routine inspections to ensure rooms and common areas meet established cleanliness and maintenance standards.
- Assign duties to staff and ensure efficient shift scheduling based on occupancy and operational needs.
- Train new housekeeping staff and provide ongoing guidance to maintain consistent performance and service quality.
- Monitor stock levels of cleaning supplies linens and amenities and report shortages to the Housekeeping Manager.
- Address and resolve guest complaints or requests promptly and professionally.
- Ensure adherence to health and safety regulations and proper handling of cleaning chemicals and equipment.
- Assist in preparing daily housekeeping reports and maintaining accurate records of room status and staff performance.
- Coordinate with maintenance and front office teams to ensure smooth communication and workflow.
- Support the Housekeeping Manager in achieving departmental goals and upholding service standards.
Key Skills:
- Strong leadership and supervisory skills.
- Excellent attention to detail and high standards of cleanliness.
- Good organizational and time management abilities.
- Strong communication and interpersonal skills.
- Ability to train guide and motivate staff.
- Problem-solving skills and the ability to remain calm under pressure.
- Basic knowledge of housekeeping tools materials and techniques.
- Familiarity with health safety and hygiene protocols.
- Ability to work flexible hours including weekends and holidays.
Qualifications:
- Certificate or Diploma in Hospitality Housekeeping Operations or a related field (preferred).
- Minimum 2 3 years of housekeeping experience with at least 1 year in a supervisory or team leader role.
- Knowledge of housekeeping procedures safety standards and quality control.
- Experience using housekeeping checklists and reporting tools.
- Basic computer literacy is an added advantage.