Operations Lead
Operations Lead
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Job Description
About the Hiring Organization
We are a mission-driven and innovation-focused organization working at the intersection of sustainability emerging technologies and economic empowerment. With a presence in Zambia and expanding operations across Africa the company builds scalable tech-enabled solutions that drive impactful change in underserved communities.
Role Overview
We are seeking a dynamic Business Operations Lead to steer and optimize cross-functional operations drive strategic growth initiatives and support investor and partner engagement. The ideal candidate will bring experience in managing early-stage or growth-phase organizations with a passion for using technology including artificial intelligence to streamline operations and enable scale.
Requirements
Key Responsibilities
Develop and execute strategic plans aligned with company objectives
Monitor performance across internal business units and ensure operational efficiency
Oversee product and revenue portfolio growth collaboration and
Manage key stakeholder relationships with regular reporting and communication
Approve budgets recruitment plans and major operational campaigns
Support the design and evolution of the organization s business model
Ensure compliance with internal policies and external regulations
Own sales demand generation and business acquisition strategy.
Core Skills & Knowledge Areas
Strong strategic planning and business execution skills
Financial analysis and budgeting expertise
High-level team leadership and people management
Business model innovation and operational scaling
Clear communication and organizational alignment capabilities
Eagle eye view for opportunity risk and execution including attention to detail
Knowledge of AI Tools & Platforms Required
The ideal candidate must have working knowledge of modern AI tools and platforms to support business decision-making automation and reporting. This includes experience using:
AI-powered business intelligence tools (e.g. Tableau with GPT integrations Power BI with Copilot)
Workflow automation using tools like Zapier ChatGPT or other generative AI platforms
Familiarity with AI-based CRMs and fundraising platforms
Awareness of ethical considerations and responsible AI use in business operations
Qualifications & Experience
Bachelor s degree in Business Administration Economics or a related field (MBA preferred)
Minimum 1- 3 years of experience in a leadership role within a startup or scale-up environment
Self-driven learning through platforms like Coursera edX YouTube (e.g. strategy finance or data analytics)
Demonstrated ability to work independently and lead across teams
Desired Attributes
Entrepreneurial mindset with a growth-oriented approach
Analytical thinker with a knack for optimizing systems
Strong interpersonal skills and a collaborative leadership style
Comfortable navigating ambiguity and change
Passion for innovation impact and purpose-driven business
Benefits
Why Apply
Join a fast-growing and visionary organization
Contribute to meaningful technology-enabled solutions for Africa
Work alongside a purpose-driven and globally connected team
Opportunity to shape and grow an operational model from the ground up
Employment Type
Full Time
