Specialist Platform and Compute Engineer
Specialist Platform and Compute Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Specialist Platform and Compute Engineer
Role Responsibilities
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Maintain service availability for customers by:
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Performing routine maintenance
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Conducting failover testing
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Implementing best practices
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Proactively monitoring alerts and status changes
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Perform projectrelated duties for new and changing infrastructure deployments.
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Regularly update customers on the progress of incidents problems and changes via telephone and email.
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Regularly update The Companys ticketing systems (Service Now / Autotask) with detailed notes on incidents problems and changes.
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Complete customer Change Requests including:
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Impact and risk analysis
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Implementation (out of hours if required)
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Provide technical consultancy across the business to ensure performance integrity and support for Platform and Compute Support opportunities.
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Offer senior technical assistance when Tier 1 resources cannot resolve customer incidents.
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Identify practical and technically sound solutions to problems without compromising commercial viability.
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Stay up to date with current technologies and maintain relevant accreditations.
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Capture repeat faults and conduct root cause analysis.
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Proactively identify fault trends.
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Act as Lead Engineer for key customers during support service transitions and projects.
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Participate in the oncall rota to ensure 24x7 coverage and timely SLA response to outofhours calls.
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Attend the Change Advisory Board for customer change requests.
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Represent Platform and Compute Support in internal meetings and working parties.
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Attend customer meetings to provide technical consultancy (mainly via VC occasionally onsite).
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Visit customer sites for project and support activities.
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Conduct technical audits for key customers as part of the Service Improvement Process.
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Collaborate with the solutions team on developing new services and proposals.
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Ensure all customer documentation is current.
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Contribute to customerfacing Technical Incident Reports.
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Identify gaps in technical documentation knowledge and skills.
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Create and maintain technical documentation for customers.
Qualifications
Graduate or qualified by experience ideally with certifications such as:
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Microsoft Azure AZ104 Microsoft Azure Administrator Associate
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Microsoft Certified: Azure Solutions Architect Expert (AZ305)
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VMware VCP VCPDCV 6.x 7.x 8.x
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Huawei Storage HCIA HCIP
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Hitachi Storage
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Dell EMC
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Dell Server certifications (advantageous)
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HPE Server certifications (advantageous)
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NetApp NCTA NCDA NAHSE NCSE NCIE SAN (advantageous)
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ITIL Foundation
Experience
Essential (67 Years):
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Azure Platform Implementation and Management
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M365 Implementation and Management
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MS Intune Implementation and Management
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Azure AVD Implementation and Management
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Azure Cost Optimization
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VMware vSphere 6.x8.x
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Microsoft HyperV
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Enterprise storage (Dell HPE IBM EMC Huawei Hitachi)
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Experience with SAN Fabric Switches (Brocade and Cisco)
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Server hardware support (Dell HP IBM)
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Azure IaaS
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Administering/troubleshooting Windows Server
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O365/M365 deployment migration and administration
Employment Type
Full Time
