Customer Success Manager
Customer Success Manager
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1 Vacancy
Job Description
Customer Success Manager 3 Month Contract
Key Responsibilities:
- Build and maintain client relationships fostering collaboration for flawless execution of plans.
- Understand client needs objectives and challenges tailoring solutions to meet their specific requirements.
- Develop and implement strategic media plans based on client direction and media research.
- Synthesize information to guide campaign development and execution.
- Conduct audience research analyze data and utilize various technologies for optimal communication and campaign performance.
- Manage smooth onboarding of new clients ensuring understanding of products and services.
- Oversee a portfolio of clients ensuring their satisfaction and retention.
- Innovate and recommend media solutions to ensure client satisfaction and results.
- Analyze understand and interpret data to inform campaigns and draw decisive action points.
- Collaborate crossfunctionally within the company for seamless support.
- Demonstrate expertise in the media landscape producing sound strategies and proactive proposals.
- Resolve client issues swiftly and maintain rapport with internal and external teams.
Requirements:
- 3 years of experience in client relationship management digital marketing or a similar role.
- Must have retail experience nonnegotiable.
- Exceptional written and verbal communication skills in English.
- Strong relationshipbuilding abilities with internal and external stakeholders.
- Analytical mindset attention to detail and understanding of business processes and client needs.
- Comprehensive understanding of the customer journey CRM systems Google Analytics Tag Manager and Meta Business Suite.
- Proficient in leveraging analytics tools for audience segmentation targeting and A/B testing methodologies.
- Demonstrated expertise in optimizing paid media campaigns and managing budgets to maximize Return On Ad Spend (ROAS).
- Skilled in data visualization statistical analysis and developing integrated marketing strategies.
- Experience in conducting competitive analysis and staying uptodate with industry trends.
- Ability to manage multiple campaigns simultaneously in a fastpaced environment.
Preferred Skills:
- Experience or knowledge in digital/performance marketing.
- Ability to apply an omnichannel mindset and integrate with client processes.
- Proficiency in creating and interpreting dashboards and reports.
- Knowledge of marketing automation platforms and integration within broader marketing campaigns.
- Proven ability to develop postcampaign analysis reports and monitor ROAS.
- Strong problemsolving skills and a proactive approach to client management.
Employment Type
Full Time
