Technical System Analyst
Technical System Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Contract position
Handson experience with some of the following disciplines:
- Oracle DQL Server MySQL
- Web Methods
- Web Services
- Automation/ Scheduling tools/ frameworks
- SOA
- F5
- SQL Server Integration Services
- SQL Server Reporting Services
- ESB
- Microsoft Frameworks (CSF CCF etc)
- Working knowledge of APbased services (e.g. REST SOAP)
- Scripting with any language
- Amazon Web Service (AWS)
- Experience working in a high availability environment with multiple operational instances
- Facilitation
- Investigative/ Fact Finding
- Structured analysis
- Command of the English Language
- Excellent Communication Skills
Responsibilities:
- Understand the nature and business impact of requests perform the required analysis.
- Provide 2nd Line support for technical and functional solutions.
- To provide high quality and technical application and systems support to customers and internal business functions
- Provide a second line support service to NOC
- Resolve calls logged within the agreed MTTR (Mean time to resolve) is within the agreed SLAs
- Ensure Incident/ Request updates are at an acceptable quality
- Document and provide analysis of defects to solution teams
- Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets historical records known error lists predefined extract scripts
- Proactively monitoring and fixing of systems data related errors
- Collaborate with the Solution Delivery team Architectural team in planning design architecture and configuration of the technical platforms for the Application and Support portfolio
- Participation within deployment handover sessions
- Be available to the business and support leads for operational support
- Ensure the consistency and stability of the environment and produce SOP for the daytoday operation
- Minimizing the adverse impact of Incidents and problems on the business and preventing reoccurrence of Incidents
- Develop and improve reports to meet SLAs and communicate performance to stakeholders
- Provide weekly and monthly reporting on team activity
- Consult with business to identity business problems and opportunities to enhance existing processes
- Provide advice in the support and maintenance of the systems
- Stay current on industry practices and trends and contribute to continuous improvement using technology and improvement of processes
- Create monthly reports to track progress of solutions against identified benefits
Employment Type
Full Time
