IT Support Officer
IT Support Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Our client is a prominent and expanding leader in the food and beverage industry renowned for their commitment to quality and customer satisfaction across a diverse portfolio of popular restaurant brands. They foster a dynamic environment where technology plays a crucial role in ensuring operational excellence and a seamless customer experience. Joining their team means contributing to a company that values innovation and the proactive enhancement of their IT infrastructure to support continued growth and success in a fast-paced market.
Responsibilities:
- Deliver exceptional IT support to store and office users addressing hardware software POS and network issues with a strong service orientation.
- Proactively monitor and maintain endpoints networks (antivirus patches system updates) and servers to ensure optimal performance and security.
- Lead the installation configuration and support of desktops laptops POS terminals and printers across various locations.
- Manage user accounts email access and permissions ensuring seamless onboarding and offboarding processes.
- Play a key role in IT infrastructure projects including new store setups system upgrades and the rollout of digital solutions.
- Maintain and update essential IT documentation such as network diagrams asset registers and IT policies (cybersecurity disaster recovery backups).
- Collaborate with external service providers and internal teams to ensure timely and cost-effective resolution of IT issues and project delivery.
- Assist in the IT procurement process from gathering quotes to maintaining an accurate asset register and monitoring equipment lifecycle.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
