Continuous Improvement Lead
Continuous Improvement Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Develop and implement CI strategy across Global Business Services (GBS)
- Lead end-to-end CI deployment aligned with customer experience and transformation goals
- Build and manage CI roadmaps and sustainment plans
- Coach and support CI teams; provide subject matter expertise in Lean Six Sigma and Change Management
- Drive CI maturity and embed a culture of continuous improvement across the organisation
- Track and report performance improvements targeting 5% year-on-year efficiency gains
- Ensure governance compliance and alignment with audit and regulatory requirements
- Keep up-to-date with CI best practices and evolve internal CI models accordingly
- Strong leadership and stakeholder engagement skills
- Advanced knowledge of Lean Six Sigma and continuous improvement tools
- Excellent coaching and mentoring ability
- Effective communicator with strong interpersonal and conflict resolution skills
- High change orientation and ability to challenge existing processes constructively
- Strategic thinker with strong analytical commercial and problem-solving skills
- Experience working in fast-paced matrixed environments
- Bachelors degree (NQF 7 or equivalent)
- Accredited or on path to become an Advanced Lean Practitioner or Six Sigma Black Belt
- Minimum 5 years of experience in a CI leadership role
- Proven experience leading CI initiatives and coaching teams
- Background in GBS or shared services (preferred)
Employment Type
Full-time
