Draught Administrator
Draught Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Performance Areas (KPA s) & Key Performance Indicators (KPI s)
1. Callout Coordination and Closure
Open and capture new callout requests accurately.
Dispatch technicians within the agreed turnaround times.
Log technician arrival estimates.
Review and close job cards after completion.
Verify flow meter readings and glassware delivery accuracy.
- Log and report any non-deliveries with appropriate reasons.Output: All callouts are processed and completed according to company standards.
2. Weekly Reporting and Pack Submission
Capture and analyse technician stock counts.
Process invoices related to stock callouts and travel.
Update relevant data onto internal tracking databases.
Capture and analyse kilometre claims from technicians.
- Complete and submit weekly admin reports.Output: Accurate and timely submission of all weekly packs and reports.
3. Technician Vehicle Administration
Conduct weekly vehicle inspections for technicians.
Schedule services renew license disks and track vehicle-related documentation.
- Submit all completed documents to the relevant fleet administrator.Output: All technician vehicle records are kept up to date and compliant.
Working Conditions
Office-based environment with occasional off-site inspections.
Interaction with technical teams operations staff and fleet support.
Standard business hours with flexibility required during peak periods.
Frequent use of computers phones and office software tools
Requirements
Qualifications & Experience
- Relevant qualification.
- Exposure to a client service environment.
- 1 2 years experience as a Data Capturer.
- Relevant qualification.
- Exposure to a client service environment.
- 1 2 years experience as a Data Capturer.
Skills & Knowledge Required
- Strong analytical skills.
- Intermediate proficiency in Microsoft Office (Excel Word Outlook).
- Knowledge of working with databases (advantageous).
- Professional telephone etiquette.
- High attention to detail.
Personal Attributes
Written Communication: Clearly expresses ideas in written documents using correct grammar and structure.
Verbal Communication: Communicates effectively in one-on-one and group settings.
Conflict Management: Resolves conflicts professionally and constructively.
Interpersonal Sensitivity: Shows empathy and consideration for others feelings.
Teamwork: Collaborates effectively with colleagues and contributes to team success.
Business Acumen: Understands broader business issues and the impact of decisions.
Drive and Commitment: Sets and achieves high standards of performance.
Tenacity: Persists through challenges to achieve goals.
Persuasiveness: Communicates convincingly and influences stakeholders when needed.
Planning Organizing & Controlling: Structures work effectively to ensure timely completion.
Task Structuring: Prioritizes tasks and manages time efficiently.
Judgement: Makes informed decisions based on data and logic.
Implementing Decisions: Takes responsibility for executing decisions.
Adaptability: Maintains performance despite changes in the work environment.
Motivation and Work Ethic: Demonstrates commitment fairness and integrity.
Problem Solving & Decision Making: Shows initiative and sound judgement in solving routine problems.
Qualifications & Experience Relevant qualification. Exposure to a client service environment. 1 2 years experience as a Data Capturer. Skills & Knowledge Required Strong analytical skills. Intermediate proficiency in Microsoft Office (Excel, Word, Outlook). Knowledge of working with databases (advantageous). Professional telephone etiquette. High attention to detail. Personal Attributes Written Communication: Clearly expresses ideas in written documents using correct grammar and structure. Verbal Communication: Communicates effectively in one-on-one and group settings. Conflict Management: Resolves conflicts professionally and constructively. Interpersonal Sensitivity: Shows empathy and consideration for others feelings. Teamwork: Collaborates effectively with colleagues and contributes to team success. Business Acumen: Understands broader business issues and the impact of decisions. Drive and Commitment: Sets and achieves high standards of performance. Tenacity: Persists through challenges to achieve goals. Persuasiveness: Communicates convincingly and influences stakeholders when needed. Planning, Organizing & Controlling: Structures work effectively to ensure timely completion. Task Structuring: Prioritizes tasks and manages time efficiently. Judgement: Makes informed decisions based on data and logic. Implementing Decisions: Takes responsibility for executing decisions. Adaptability: Maintains performance despite changes in the work environment. Motivation and Work Ethic: Demonstrates commitment, fairness, and integrity. Problem Solving & Decision Making: Shows initiative and sound judgement in solving routine problems.
Employment Type
Full Time
