Collections Administrator
Collections Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our client is looking for a Collections Administrator to manage the end-to-end accounts receivable process by ensuring timely collections accurate reconciliation and adherence to credit policies. This role plays a key part in improving company cash flow managing credit risk and fostering effective communication between internal teams and external customers.
Key Responsibilities
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Manage a clear and transparent customer dispute resolution process including root cause analysis and implementation of corrective measures.
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Escalate unresolved or high-risk issues in a timely and appropriate manner.
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Perform proactive collections activities and maintain detailed records of all collection efforts.
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Reconcile customer accounts by validating documentation and ensuring the accuracy of statements.
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Ensure timely and accurate allocation of customer payments in line with remittance advice.
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Oversee the full accounts receivable process within assigned portfolios ensuring compliance with internal policies and credit risk frameworks.
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Generate reports as required providing insights into AR performance outstanding balances and query status.
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Maintain and build effective working relationships with both internal departments and external customers.
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Support compliance with data protection anti-bribery and company governance policies.
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Adhere to health safety and environmental standards particularly during high-volume periods such as month-end and year-end.
Minimum Requirements
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NQF Level 5 Certificate in Credit Management or a related administrative/finance qualification
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At least 2 years experience in a credit control accounts receivable or collections role within a commercial or manufacturing environment
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SAP processing experience or similar ERP system proficiency
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Willingness and ability to work extended hours during peak periods
Preferred Experience
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Diploma in Credit Management
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Experience in credit control within the oil fuel or energy industry
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Exposure to high-volume reconciliations and customer data management
Key Competencies and Attributes
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High attention to detail and accuracy
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Strong organizational and time management skills
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Ability to work independently with minimal supervision
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Effective communication and interpersonal skills
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Customer service-oriented with a solution-focused mindset
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Strong problem-solving and analytical thinking capabilities
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Ability to perform under pressure and meet tight deadlines
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Team player with a proactive professional approach
Employment Type
Full-time
