Business Line Manager - Service
Business Line Manager - Service
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for an experienced Business Line Manager for Service Sales to take charge of our clients after-sales and service division in the Southern African market based in Boksburg Gauteng.
You will play a vital role in growing the power service business increasing market share in spare parts and repair services and driving customer satisfaction through proactive service excellence.
- Lead and grow the aftermarket business by implementing a diversified product customer and channel strategy.
- Define and execute the product service strategy for different product ranges within the region.
- Build and maintain strong customer relationships to increase service revenue and customer retention.
- Prepare accurate and timely service quotations ensuring high conversion and customer satisfaction.
- Collaborate with internal teams to improve service delivery technical support and field service capabilities.
- Drive digital initiatives including lead generation data utilisation and e-platform engagement.
- Manage dealer networks through training engagement and loyalty programs to boost part sales and technical competence.
- Take full P&L ownership for the Service Division in your territory and achieve agreed business targets.
- Champion organisational development by ensuring talent development succession planning and leadership growth.
- Achieve sustainable profitable inclusive growth in the region.
- Grow market share (1:1 ratio) through a well-balanced approach of ad-hoc services preventive maintenance optimisation and accessories.
- Create and implement a Full Potential Plan based on the installed base of equipment.
- Establish a structured team with clear KPIs job descriptions and annual appraisals.
- Lead the planning process becoming a project owner and mentor for team success.
Requirements:
- Technical qualification or relevant degree in Engineering Business or related fields preferred.
- Minimum 5 years experience in aftermarket sales service management or industrial equipment sectors.
- Background in power tools or related mechanical/electrical technical industries.
- Demonstrated success in growing service or parts sales and managing P&L responsibility.
- Strong leadership analytical and strategic thinking capabilities.
- Ability to develop teams and manage cross-functional collaboration.
- Experience with dealer networks field service teams and digital transformation is a plus.
Required Experience:
Manager
Employment Type
Full-Time
