Customer Experience Agent
Customer Experience Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Experience Agent
Reports To: Director of Customer Service
Location: Remote
Employment Type: Independent Contractor
About the job:
The ideal candidate must love talking to people as you will be the first point of contact for incoming customer calls. This role requires a strong understanding of daily operations to make informed decisions on voiding payments prorating rent and other pricing-related matters. Youll also help guide customers to their units using facility maps and other digital resources. Effective problem-solving resourcefulness and clear communication are key to success in this role.
Responsibilities:
Answer phone calls for customers calling our self storage facilities.
Answer questions about rental rates how it works to move in (move in process varies based on location) how to process a payment create a rental and more.
Demonstrate competency and ability to learn how to use our software Cubby.
Understand the companys daily operations enough to make appropriate pricing decisions regarding voiding payments prorating rent and more.
Effectively direct customers to their units within our storage facilities by utilizing our resources like the Site Map.
Utilize our resources (Cubby Google Documents and Spreadsheets and more) to problem solve and answer common questions.
Handle emails sms and chat and provide correct information.
Effectively retain customers when they try to move out.
Qualifications:
2 years of experience in customer service
Strong written English communication and interpersonal skills
Experience with customer support platforms
Comfortable following scripts while personalizing responses based on customer tone and issue
Ability to manage time effectively and work independently in a remote setup
Preferred Experience:
Familiarity with working remotely and using digital collaboration tools
Experience working with high-volume inbound sales calls
Compensation:
$850 USD per month
Quarterly incentives
Additional requirements:
Quiet and professional home office
Fast reliable computer and second monitor Internet speed faster than 50 mbps.
You will work on US hours. You will be employed as an independent contractor and paid 2x a month in USD.
Required Experience:
Unclear Seniority
Employment Type
Full Time
