Senior Specialist: Network Engineer
Senior Specialist: Network Engineer
Posted on :
22-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-05-2025
Job Description
Minimum Requirements:
- Matric Diploma or Degree
- National Diploma: Information Technology (Required)
- 5 10 years of progressive professional experience with Cisco Architecture
- Cisco High level certifications (Architect)
- Architecture specialisation
- CCIE or equivalent certification(s)
- ITIL advantageous
- Demonstrated skills knowledge and experience in Architecture
- Detail orientation proven organisational skills and high degree of accuracy
- Working knowledge of relevant local labour legislation
- Practical knowledge of remuneration
- Strong oral and written communications skills
- Excellent negotiation skills
- Experience of partnering with line management and the Architecture team to produce long term Architecture strategies
- Good knowledge of Architecture systems
- An understanding of employee engagement that is beyond the theoretical and can demonstrate it with practical examples of how to improve it in the workplace
- Excellent prioritisation skills
- Strong influencing and conflict resolution skills
- Excellent practical knowledge Human Capital Management theories and principles
- Strong practical knowledge of all areas of Architecture: change management performance management learning and development workforce planning Architecture analysis tender development and input
- Ability to maintain supreme levels of ethical behaviour and confidentiality
- Strong management skills
- Strong analytical and problemsolving skills
- Ability to work independently and within teams
- Ability to initiate/manage cross functional teams and multidisciplinary projects
- Ability to identify opportunities for improvement
- Ability to impart and share knowledge and skills
- Ability to work in a fastpaced environment and under pressure
Responsibilities:
- To provide guidance and support on network solutions and the associated services
- Ensure that you assigned team attends to all calls in timeously and effectively manner to the satisfaction of the customer
- Ensure that all requests for assistance received via the company Service Desk are attended to accurately and efficiently
- Where required to provide customers with updates or feedback on calls that is logged on the call logging system
- Manage escalations
- Monthly Client meetings
- Monthly reports to clients and management
- Attend to War Rooms
- Assist Network team to meet identified SLAs
- Actively support team on common goals and participate in high team performance
- Provide 24x7 technology platform and customer support on a rotating basis
- Continuous broadening of own technical skills and problem solving
- Ensure team members maintain current certifications and future required certifications
- Engaging in formal and informal knowledge transfer
- Time management in accordance with Customer service requests and SLA
- Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer
- Manage all assigned staff on AOT
- Perform Performance appraisals
- Attend to staff performance improvement plans when required to.
- To perform high level support for day to day operations to your assigned team members
- Oversee / Attend to OEM interventions when required on Network equipment
- Management of customer expectation and perception
- To successfully complete all training and to maintain certification requirements to fulfil job specifications
- Standard Operating Requirements
- Complete all Incidents within SLA requirements
- Coordinate service request resolution
- Skills Transfers
- Manage Team members
- Manage OEM Certifications
- Identify Training requirements with in your team and the wider network team
- Arrange and have regular Workshops
- Monitor and have Regular firmware upgrades completed for SLA Clients
- Build and guide a high performing team by providing leadership role clarity training and career development
- Ensure open communication channels with staff and implement change management interventions where necessary
- Develop and implement a training plan in order to build and develop skills within the team
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive a continuous improvement philosophy
- Actively participate in leadership team and develop skills of own team
- Promote a company centric and partnership approach to develop strong relationships with other working groups and ensure adherence to Group governance.
- Closed calls (Incidents) within specified priority times (SLA) by the team target 100%
- All requests and Projects completed on time by the team Due Date
- Make sure that all calls are updated timeously and with full accurate details
Employment Type
Full Time
Key Skills
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