IT Support
IT Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key purpose:
We are looking for a technical support engineer that is enthusiastic about all things IT and who is always actively looking for ways to enhance our IT infrastructure by fulfilling not only our current needs but also planning for our future requirements in an everchanging technology environment who will be based in our Cape Town Office. This is a fulltime inoffice position.
Duties and responsibilities:
- Installing configuring and updating Linux/Mac Laptop computer systems.
- Providing technical support onsite or remotely to a hybrid and international user base.
- Repairing hardware malfunctions software issues and networking problems or engaging with 3rd party vendors to perform specialised repairs.
- Supporting authentication systems such as Google Workspace and LastPass.
- Responding to IT/Cloud support requests.
- Diagnose software networking or hardware issues.
- Ensuring the IT infrastructure system software is up to date.
Qualifications and experience:
- Relevant IT Degree/Diploma/Certification is a plus.
- Experience with Cloud Solutions ie AWS
- 2 years of proven work experience as a technical support engineer on Linux and Vtiger.
- Google workspace suite of applications administration experience.
- Experience with endpoint security.
- Good networking troubleshooting skills.
- Knowledge of computer hardware and networking systems.
- Ability to troubleshoot complex hardware and software issues.
- Familiarity with POPI and ISO 27001 certifications is a plus.
- CompTIA A and/or N a plus
- Good time management skills.
- Good interpersonal skills.
- Excellent written and verbal communication skills.
- Good proactive analytical and logical thinking.
- Currently based in Cape Town
Important qualities:
- Deadline driven
- Clear communicator
- Teamplayer
- Proactive
- Solutiondriven
- Ready to be accountable
- Have a keen eye for detail
- Have a proven multitasking record
- Stresstolerant and great at shifting priorities as demands change
Employment Type
Full Time
