Customer Support Representative
Customer Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Support Representative
Monatgue Gardens & Century City (2 Locations)
We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving communication and ensuring customer satisfaction this is the perfect opportunity for you.
Responsibilities:
Customer Support & Issue Resolution
- Serve as the first point of contact for customer inquiries via email phone and chat.
- Address and resolve customer concerns promptly and professionally.
- Escalate complex issues to the relevant teams when necessary.
- Maintain detailed records of customer interactions and resolutions.
Order & Inventory Support
- Assist customers with order tracking returns and exchanges.
- Collaborate with the logistics team to resolve shipping and inventory-related inquiries.
- Provide accurate product information and availability updates.
Communication & Team Collaboration
- Work closely with sales and account management teams to ensure seamless customer experiences.
- Relay customer feedback to internal teams to improve products and services.
- Foster a positive and solution-oriented team environment.
Reporting & Process Improvement
- Track and report common customer issues to identify trends and areas for improvement.
- Suggest process enhancements to improve efficiency and customer satisfaction.
Key Skills:
- Strong problem-solving and conflict-resolution abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office (Excel Outlook) and CRM systems.
- Patience and empathy when handling customer concerns.
- Ability to multitask and prioritise in a fast-paced environment.
Minimum Requirements:
- 1 - 2 years of experience in customer support retail or a related role.
- A degree or diploma in Business Communications or a relevant field (preferred but not essential).
- Experience with CRM or helpdesk software is a plus.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
Employment Type
Full Time
