General Manager: Retail and Production

Job Title: General Manager: Retail and Production

Location: South Africa (National Travel May Apply)
Level: Senior Management
Type: Full-Time Permanent
Reports to: Chief Operations Officer

Whats on Offer:

• Competitive market-related salary

• National impact in a high-growth business area

• Full strategic ownership of the sales and distribution value chain

• Collaborative entrepreneurial culture with strong executive support
  
  

About the Role:

A highly strategic leadership opportunity is available for an experienced General Manager: Retail and Production to spearhead the national sales distribution production and operational management of digital broadcasting hardware. This role is responsible for achieving sales targets for set-top boxes (STBs) through a team of Area Sales Managers while ensuring efficient product supply strong stakeholder engagement and operational excellence across multiple retail and trade environments.

Key Responsibilities:

1. Retail & Marketing Strategy Execution

• Develop and implement a robust retail and marketing strategy to grow sales and market penetration.

• Establish ongoing business plans aligned with short medium and long-term company goals.

• Manage expenditure and stock control within approved budgets.
  
  

2. Distribution & Manufacturing Oversight

• Lead and evolve the national distribution model to ensure efficient timely product supply.

• Oversee manufacturer and distributor performance to align stock holdings with sales cycles.

• Ensure product pricing availability and quality compliance align with market expectations.
  
  

3. Stakeholder Engagement & Account Management

• Build and maintain relationships with distributors retailers wholesalers and trade organisations.

• Ensure coordinated sales installation and distribution activities across the business.

• Support and guide Area Sales Managers in account development and market expansion.
  
  

4. Team Leadership & Development

• Lead and develop national sales merchandising and account teams.

• Oversee team performance training and accountability structures.

• Create a results-driven culture with clear KPIs and developmental support.
  
  

5. Business Reporting & Insights

• Deliver weekly and monthly reporting on sales performance market feedback and installation data.

• Report on supply chain status marketing activities and manufacturer output.

• Provide data-driven insights to executive stakeholders to support strategic planning.
  
  

Minimum Requirements:

• Perform accurate daily weekly and monthly reporting on stock management

• Deliver national and regional sales volumes in line with targets

• Address supply chain and distribution issues promptly and effectively

• Execute regional generic and account-specific marketing plans within allocated co-op budgets

• Coordinate and lead regular team meetings to ensure operational alignment and accurate reporting

• Track and manage daily sales of new box packages across all regional accounts

• Drive consistent sales growth in assigned accounts and areas

• Build and maintain strong client relationships ensuring high levels of customer satisfaction

• Ensure compliance with approved budgets and minimise operational waste

Education:

• National Senior Certificate (NQF Level 4) Essential

• Bachelors Degree (NQF Level 7) in Sales Marketing or Business Management Essential
  
  

Experience:

• 5 years operational experience in Sales Marketing and Procurement Essential

• 3 years in a management role within Digital Television Broadcasting / Media / Entertainment Essential
  
  

Skills & Competencies:

• Strong leadership and stakeholder management

• Expertise in retail distribution sales strategy and merchandising

• Advanced Microsoft Office (Word Excel PowerPoint Outlook)

• Excellent communication and presentation skills

• Conflict resolution planning and problem-solving level of accountability team collaboration and resilience
  
  

Other Requirements:

• Valid Drivers License (Code EB)

• Advanced English proficiency

• Ability to travel as needed