Bellman

Key Responsibilities:

- Greet guests upon arrival and assist them with their luggage onboard the cruise ship

- Escort guests to their rooms and provide information about the ships facilities and services

- Assist with check-in and check-out procedures including collecting and delivering luggage to and from guest rooms

- Provide information and directions to guests including recommendations for on-board activities and excursions

- Respond to guest inquiries and requests in a timely and professional manner

- Maintain a clean and organized lobby and luggage storage area

- Coordinate with other departments to ensure smooth and efficient guest service

- Adhere to all safety and security procedures and report any incidents or concerns to the appropriate personnel

- Participate in training and development programs to enhance your skills and knowledge of the ship and its services

Requirements:

- High school diploma or equivalent

- Previous experience in a customer service role preferably in the hospitality industry

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced and dynamic environment

- Strong attention to detail and ability to multitask

- Physical ability to lift and carry luggage

- Flexibility to work shifts including weekends and holidays

- Fluent in English additional languages are a plus