Amharic/Arabic Call Centre Team Lead (JB5415)
Amharic/Arabic Call Centre Team Lead (JB5415)
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1 Vacancy
Job Description
Houghton Johannesburg
R15000 basic R2000 performance-based incentive
1-Year Fixed Term Contract
Seeking a proactive and experienced Call Centre Team Lead who is fluent in the Amharic Arabic and English Languages to oversee a group of Call Centre Sales Agents operating within the informal market. The successful candidate will manage daily operations within the call centre ensuring high-quality service delivery in line with client expectations. This role demands strong leadership capabilities and firsthand experience engaging with the informal sector.
Minimum Requirements:
Diploma or Degree in Sales Management or similar
45 years call centre experience including 12 years in a team leader or first-line management role
Direct experience working within or servicing the informal sector
Fluency in Amharic Arabic and English (essential)
Strong leadership and people management skills
Excellent customer service and problem-solving abilities
Highly organised with effective multi-tasking skills
Strong interpersonal and communication skills (verbal & written)
Ability to stay calm and professional under pressure
Detail-oriented with a commitment to quality service
Duties and Responsibilities:
Lead coach and manage a team of agents engaging with informal sector clients
Ensure all customer interactions meet service and quality standards
Oversee call centre performance metrics and address underperformance
Assist in developing strategies to effectively serve informal market customers
Handle escalated complaints and complex customer issues
Conduct regular team meetings feedback sessions and performance reviews
Ensure proper record-keeping system use and compliance with internal processes
Collaborate with internal teams to improve workflows and customer satisfaction
Please do not apply using Scanned CVs no supporting documentation is required at this point this will be requested later.
IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement duties may adjust for client needs.
Fair process: Fair assessment only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying confirmation of receipt for a specific advert is given. If no confirmation is received you must verify with Kontak Recruitment.
Employment Type
Full Time
