Service Desk Analyst
Service Desk Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Service Desk Analyst (L1)
Deliver top-tier first-line IT support in a dynamic customer-focused environment
IT Support Johannesburg Full-Time 08:30 18:00 BST (Shift Rotation)
About Our Client
Our client is a growing technology services provider committed to delivering responsive high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide ensuring seamless and proactive service delivery.
The Role: Service Desk Analyst (L1)
As a Service Desk Analyst (L1) youll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues escalate complex matters to senior support tiers and deliver a consistently excellent service experience. This is a customer-facing position ideal for someone eager to grow their IT support career in a fast-paced environment.
Key Responsibilities
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Provide first-line support to clients via phone email and remote access tools
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Troubleshoot and resolve issues across desktop server network and cloud systems
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Log manage and follow through on support tickets to resolution or escalation
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Maintain professional clear and friendly communication with all end-users
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Assist with software licensing procurement queries and general IT guidance
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Create and maintain technical documentation and internal knowledgebase articles
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Set up and configure desktops laptops printers and other hardware
About You
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1-2 years of experience in an IT support role (MSP experience is a bonus)
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Strong knowledge of Windows 10/11 and macOS
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Proficient in Microsoft 365 and Google Workspace
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Understanding of TCP/IP DNS DHCP and Active Directory
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Logical problem-solver with strong troubleshooting skills
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Customer-oriented with a clear and professional phone manner
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Able to manage and prioritise tasks independently
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Flexible proactive and a reliable team player
This is a great opportunity for a junior IT professional looking to deepen their support experience while working with a highly skilled team across global clients.
Employment Type
Full Time
