Order to Cash Clerk
Order to Cash Clerk
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Salary Not Disclosed
1 Vacancy
Job Description
The Order to Cash (O2C) Clerk is responsible for managing the end-to-end process of timely invoicing payment collection and accurate record-keeping. This role plays a critical part in maintaining healthy cash flow and customer satisfaction.
Key Responsibilities:
Order Management:
Verify pricing discounts and terms of sale.
Ensure all necessary documentation is available and attached as supporting documentation on the ERP system.
Invoicing & Billing:
Generate and send invoices to customers in accordance with agreed terms.
Ensure compliance with tax regulations and company policies.
Accounts Receivable:
Monitor outstanding receivables and follow up on overdue payments.
Apply payments to customer accounts and reconcile discrepancies.
Maintain accurate aging reports and escalate issues as needed.
Customer Service:
Respond to customer inquiries regarding invoices payments and order status.
Resolve disputes and escalate complex issues to appropriate departments.
Customer Account Management
Maintain accurate and up-to-date customer records including any contractual amendments (e.g. site cancellations additions and price changes)
Reporting & Compliance:
Prepare regular reports on receivables collections and order status.
Ensure compliance with internal controls and audit requirements.
Qualifications:
High school diploma or equivalent; a certificate/degree in Finance Accounting or Business will be preferred.
3 years of experience in Accounts Receivable/Credit Control.
Strong knowledge of ERP systems (e.g. SAP Pulse) and financial reporting tools (e.g. Microsoft Excel).
Proven track record in managing Commercial Listed and Multi-national clientele.
Key Skills:
Analytical thinking and problem-solving
Excellent communication and customer service abilities.
Strong attention to detail and organizational skills
Ability to work under pressure and meet deadlines
Willingness to learn and adapt to new systems and processes.
Required Experience:
IC
Employment Type
Full-Time
