Operation Support Resource
Operation Support Resource
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB TITLE: Operation Support Resource
TERM: 12 Months
LOCATION: Johannesburg
RELEVANT EXPERIENCE: 7 years experience
MANDATORY REQUIREMENTS*: Understanding of fraud prevention tools; Knowledge of payment systems
PURPOSE OF JOB
To provide backend or customer-facing operation support within a financial institution
TASKS
Core Responsibilities and Accountabilities
- Assessment and reviewing of reconciliation and settlement processes.
- Design - New process of reconciliation including reconciliation repository and traceable audit
- Development - Implementation and execution of reconciliation process and product.
- Reconciliation Go-Live
- Daily run of reconciliation process for the Bank
- Reviewing these processes periodically (e.g. every quarter)
- Updating process and training material:
a) Training of new Client reconciliation team members
b) Preparing and delivering handover and documentation to the Client team(s)
Knowledge and Experience
- Knowledge of payment systems
- Familiarity with operations management systems
- Understanding of fraud prevention tools.
- Strong analytical skills for dispute resolution
- Customer service experience
- Attention to details for compliance and data accuracy
Employment Type
Full Time
