Reservations Support Manager
Reservations Support Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Craft Tailored Travel Experiences at a Premier Knysna Retreat
Reservations & Guest Services Hospitality & Tourism Based at Pezula Nature Retreat
About Our Client
My client is a prominent South African tourism and hospitality group known for delivering elevated guest experiences and maintaining exceptional service standards. With a focus on employee growth and a culture rooted in excellence the group operates some of the countrys most sought-after destinations.
The Pezula Nature Retreat in Knysna offers an idyllic setting of indigenous forests and ocean views blending luxury with nature. Its a space designed to create lasting memories for guests through personalised service world-class amenities and a tranquil atmosphere.
The Role: Reservations Support Manager
As the Reservations Support Manager you will be based at Pezula Nature Retreat and play a key role in curating unforgettable guest journeys. Youll manage travel arrangements and bespoke itineraries acting as a trusted liaison between the client and the experience. This is a hands-on guest-facing role focused on crafting personalised seamless and inspiring travel encounters from first contact to farewell.
Key Responsibilities
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Coordinate and confirm guest travel arrangements and tailored itineraries
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Research and recommend travel services destination options and experiences
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Liaise with clients suppliers and internal teams to ensure service excellence
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Prepare documentation and communicate relevant procedures and customs
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Troubleshoot and resolve any issues that arise pre- during or post-travel
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Promote and sell travel packages that align with guest needs and expectations
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Maintain booking records and updates using Opera and other systems
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Assist with guest inquiries changes or special requests
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Provide support during high-volume periods including after-hours where necessary
About You
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Matric (Grade 12) is essential; tertiary qualifications in hospitality or tourism are advantageous
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2 years of experience in travel planning reservations or trade/hospitality support
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Proven proficiency in Opera (minimum 2 years experience)
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Excellent communication coordination and client service skills
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Able to multitask problem-solve and maintain composure under pressure
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Competent in Microsoft Word and Excel
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Flexible availability during peak seasons and high-demand periods
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Additional languages anda diverse travel background are strong advantages
If youre passionate about delivering exceptional guest experiences in a nature-rich luxury settingand have the skills to make every journey smooth and this could be your next adventure.
Employment Type
Full Time
