Credit Support Manager

Job Classification

REQ#141171

Location: Roodepoort Johannesburg

Closing Date: 07 August 2025

Talent Acquisition: Bongiwe Mchunu

Job Family

Credit

Career Stream

Credit Management

Leadership Pipeline

Manage Others (MO)

FAIS Affected

Job Purpose

To manage a team of credit support officers to effectively act upon their responsibilities of providing administrative duties and support to their stakeholders.

Job Responsibilities

• Ensure that staff are adequately skilled and enabled to perform their duties optimally to achieve expected results.
• Implement efficiencies to enable the business to focus on client value adding activities which in turn will have a financial uplift.
• Ensure that quality and turnaround standards as defined by service level agreements or legislation are met and exceeded by monitoring and tracking monthly reports and taking mitigating action where necessary.
• Enable team to achieve established targets by planning and monitoring performance identifying obstacles and taking necessary mitigating action.
• Continually optimise efficiency by identifying and exploring effective productivity project management and innovation.
• Build sustainable stakeholder relationships and satisfaction by identifying and understanding their requirements through continuous collaboration and engagement.
• Build trusting relationships with subordinates manager and peers by holding regular meetings and feedback sessions ensuring effective staff management and motivation including resource and capacity planning.
• Conduct and implement regular workforce planning by measuring and monitoring volumes and efficiencies and implementing contingencies.
• Ensure appropriate distribution of workload by allocating outcome based tasks in terms of skill sets and requirements.
• Ensure quality decisions are made by encouraging the gathering of relevant information facilitating dialogue within the team and driving the a culture of solution rather than problem orientation.
• Manage performance of staff by implementing performance agreements ensuring a clear vision agreeing on goals and objectives providing regular feedback on performance recognising and rewarding achievement and take appropriate corrective action where required.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through sharing of team ideas and knowledge.
• Continually align business requirements by ensuring all policies and processes are known and followed.
• Authorisation and verification of role specific activities in line with mandates and policies.

Management of credit administrative tasks include but is not limited to:

• Managing the distribution and execution of D365 cases.
• Manage processes related to client letters and notifications such as excess breach dormant etc.
• Managing client limit calculations and ensuring accurate system updates.
• Management of exception reports.
• Managing and verifying of Moodys financial spreading credit ratings and debtors analysis.
• Authorising and managing of GBC authorisation requests.
• Handling the audit confirmation workflow and associated volumes.
• Moodys financial spreading including assumption projections if required.
• Management of debtors analysis and measurement of debtor & stock covenants.
• Managing ACM processes related to facilities and mitigants.

Essential Qualifications - NQF Level

Preferred Qualification

• NQF Level 6 or Higher in a Financial or Accounting related field

Minimum Experience Level

• Minimum 5 Years Credit or Credit Administration experience within a Banking environment
• 3 Years Financial Statement Analysis experience

Technical / Professional Knowledge

Behavioural Competencies