Operations Controller
Operations Controller
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responsible for multiple Customer sites
- Building and maintaining relationships with key stakeholders within customer companies through regular site visits on a set call cycle and pro-actively resolve customer complaints
- Daily delivery of the Operations Strategy Exceptional Customer Service Experience through intelligent management of resources and optimal processes and systems
- Conducting Monthly KPD surveys to ensure customers are satisfied with their products and services.
- Negotiating and implementing Annual Price Increases as per the SLA and Sectorial Determination
- Identify and conclude upsell opportunities within the customer portfolio
- Responsible for retention of customer portfolio within set KPIs
- Letting customers know about other services the company offers.
- Achieving client relationship targets and KPIs as set by the Regional Manager
- Working closely with the onboarding and off-boarding teams with new and lost business within allocated portfolio
- Responsible for multiple Customer sites
- Building and maintaining relationships with key stakeholders within customer companies through regular site visits on a set call cycle and pro-actively resolve customer complaints
- Daily delivery of the Operations Strategy Exceptional Customer Service Experience through intelligent management of resources and optimal processes and systems
- Conducting Monthly KPD surveys to ensure customers are satisfied with their products and services.
Minimum Requirements
- Minimum 3 years experience
- Minimum of 23 years of experience in operations preferably in the cleaning hygiene
- General administration and secretarial duties
- Computer Literate (MS Office Suite) Word Excel and Power point
- Strong Communication Skills - Written Email Telephone etiquette and presentation.
- Strong organisational and time-management skills
- High level of accuracy and attention to detail.
- Able to work under pressure.
- Deadline driven.
- Be able to multi-task.
Employment Type
Full-Time
