Senior Group Manager Operations-Sales
Senior Group Manager Operations-Sales
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Salary Not Disclosed
1 Vacancy
Job Description
The main purpose of this position as part of the senior management is to lead a team of Operation Managers with specialist functions and a span of 250FTE.
You are customer and client facing and strive to deliver excellent customer experience and deliver on sale targets.
You are accountable for designing implementing & tracking a portfolio of improvement projects for your functional area.
Key Responsibilities
- Lead a team of operational leaders/managers
- Deliver contractual and commercial performance through cost and profitability management
- Create a high-performing highly-engaged team through modeling desired leadership behaviours effective coaching performance management and recognition
- Build excellent relationships both internally and externally at all levels
- Work with Quality L&D WFM Recruitment HR Facilities and IT to deliver on expectations
- Ensure compliance to all relevant process and regulatory standards
- Control and minimise costs
- Drive continuous improvement and create value by delivering excellent customer experience
- Drive revenue through sales
- Knowledge Skills and Attributes: Leadership
- Change management
- Effective coaching skills
- Commercial acumen
- Planning and organizational skills
- Sales and negotiation
- Persuasion
- Pipeline and funnel management
- Client and customer relationship management
- Essential Minimum 5 years operational experience in managing a contact center
- At Least 3 Years experience managing a sales and customer centric environment at a senior leadership level.
- Experience in a contact center/BPO environment
- Thorough knowledge of contact center technology
- Computer literacy (MS Office) at advanced level (Outlook Word Excel PowerPoint)
Qualifications :
Essential
- Matric/Grade 12 Certificate with English and Mathematics Preferred
- Tertiary qualification in Contact Centre Management or similar
- Continuous Improvement E.g. Lean Six Sigma certification Leadership Development
- Must have experience driving revenue through sales
- Target driven with proven ability to manage a sales team
- Excellent client relationship management skills
- Ability to analyse complex data and trends and formulate strategies to improve sales and revenue generation
- Excellent reporting and analytical skills.
- Advanced Excel
Additional Information :
Rotational Shifts
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
