Technical BI Analyst
Technical BI Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About ProProcess
ProProcess located in Gauteng South Africa specialises in the design and fabrication of modular process solutions to the capital equipment market. We are dedicated to delivering innovative high-quality modular solutions to our clients across various part of our commitment to exceptional customer service and ongoing support we are seeking a highly motivated and experienced individual to join our team.
The Position
We are seeking an innovative and highly motivated Technical BI Analyst to join our team.
The ideal candidate will be responsible for delivering client support and developing business intelligence solutions that enhance operational efficiency. This role serves as the first point of contact for technical enquiries coordinates on-site support and owns accountability of the development of software tools and client interfaces. Design automated reports and conduct technical environment analysis to support data-driven decision-making and continuous improvement.
Key Responsibilities
development & Automation
- Implement automated reporting tools and software solutions that enhance operational efficiency and data accessibility across technical environments.
- Develop and maintain robust data acquisition systems to identify trends and support performance driven decision-making.
- Support maintenance teams by automating diagnostics and streamlining issue resolution processes.
- Ensure responsive service delivery by troubleshooting technical issues managing support tickets and coordinating on-site technical assistance
- Improve operational systems and formalise standard operating procedures to enhance consistency compliance and performance.
- Create and maintain insightful reports and dashboards Translate complex data into clear actionable visuals for stakeholders at all levels.
- Resolve issues timely and accurately ensuring minimal downtime and maximum client confidence
Candidate Requirements:
Essential:
- Engineering or IT tertiary education
- 3-4 years Customer service engineering software or technical services experience
- 2 years experience handling technical support enquiries
- Programming proficiency in languages such as SQL Python R and C
- Algorithm development to solve complex analytics problems using programming languages such as Python R MATLAB SQL
- Working knowledge in software development or coding
- Familiarity with data visualization tools and techniques with ability to communicate complex data insights effectively
- Application or interface development with SCADA IGNITION or CANARY applications
- Chemical engineering qualification or experience
Required Experience:
Manager
Employment Type
Full-Time
