Receptionist
Receptionist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Review visitor and client arrivals for the day
- Attend to special arrival and meeting room requirements
- Provide information about amenities area and venues
- Ensure that all visitors sign the visitors register visitor slip only to be signed by the host.
- Anticipate client needs and build rapport with clients
- Offer assistance with certain tasks (e.g. taking messages catering requirements etc)
- Offer assistance with meeting room technical requirements.
- Report client feedback to the Helpdesk and revert to clients and visitors with resolution
- Escalate unresolved complaints to the Manager when necessary
- Report any building maintenance to the TFS call centre daily.
- Ensure compliance with health and quality standards
- Ensure all meeting rooms are set up as required by the client.
- Conduct daily inspections to ensure that all chairs are in place meeting room is clean and cables are tidy.
- Ensure water jugs are refreshed regularly throughout the day and that clean glasses are always available.
- Ensure that all white boards are cleaned white board markers are working well and that an eraser is available.
- Ensure that rooms are cleared and tidied after each meeting.
- Ensure that tables are cleared and chairs are aligned after each meeting.
- Notify Clients staff of items that were reported lost/found.
- Ensure that all bookings for your floor are noted and planned at least 48 hours prior to the meeting.
- Oversee day to day running of all Soft & Technical Services
Customer Focus:
- Work with teams to develop and maintain a customer-focused attitude toward activities concentrating on those that most strongly contribute toward improving customer lifetime value
- Interact with client to provide and process information in response to inquiries concerns and requests about products and services
- Conduct client satisfaction surveys to ensure clients are satisfied with the products and services
- Keep up to date with business objectives within the environment
- Provide advice on general changes and compliance within the workplace management framework when required
- Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
- Attend to and resolve all customer queries timeously or escalate when necessary
- Follow up and follow through on all queries timeously
- Manage conflict
Reporting:
- Prepare all weekly/monthly reporting within set timeframes for submission to your manager
- Update and maintain all relevant records
- Compile and prepare stats as and when required by your manager
Code of Conduct:
- Undertake other responsibilities as directed by Management that will drive sustainability.
- Work in a flexible way when the occasion arises so that tasks which are not specifically covered in the job description are undertaken.
- Take responsibility for ones own performance.
- Promote TFSs & Clients image and corporate citizenry through deliberate and co-ordinated activities.
- Adhere to the TFSs Safety Health Environmental and Quality (SHEQ) Management Systems Policies & Procedures as applicable to this position.
- Ensure TFS ethical values are adhered to.
Employment Type
Contract
