Operations Manager
Operations Manager
Posted on :
09-07-2025
Employer Active
1 Vacancy
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Job Description
Introduction
Gear Inc. is seeking an Operations Manager in Da Nang for our Moderation teams (Team size: 150 - 200 staff). Ideal candidates are able to adapt and are well known with fast moving and last moment change.
Responsibility
- Overall in charge to manage program operations and KPIs set by the client such as Quality Efficiencies Staffing and Service Level;
- Effective collaboration with team members co-managers. immediate superior other support groups/departments such as GA HR Recruitment IT Training and Quality Work Force Management to define action plans that resolve issues and drive continuous improvement;
- Daily communication with the client to align expectations;
- Host internal and external Business reviews on regular basis and present operational performance clearly communicate insights ensure all operational concerns are addressed;
- Manage program daily and monthly operating metrics within budgeted expense parameters;
- Develop manage and maintain employee productivity goals against departmental standards;
- Produce weekly monthly & quarterly operating reports detailing center activity trend analysis goals/objective status and special projects;
- Coordinate with Site Senior Manager on Human Resource recruiting training development and retention.
Key skills and experience
- Managed at least 80-100 staff across multiple lines of business;
- Excellent English communication skills both verbal and written;
- Thrive in a fast-paced content moderation environment;
- Proven track record of meeting and delivering targets and commitments;
- Content moderation environment work experience is a plus but not required;
- Proficient in Google Suite and online collaboration tool is a plus;
- Capable of building productive business relationships with clients;
- Strong organizational managerial critical thinking creative thinking problem-solving decision making and analytical skills;
- Willing to work on public holidays and shifting schedules including night shifts when needed.
- Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Benefits
1. Salary and Benefits
- Attractive compensation depending on experience and skills: Competitive Basic Salary End-of-year bonus and annual performance reviews;
- Premium Healthcare and Mental Health Care service for you 100% covered by the company;
- Extra bonus per personal events (Wedding Funeral Hospitalization Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check;
- Paid leave.
2. Working Environment
- From Monday to Friday 40 hours per week;
- International fun and professional working environment: Working closely with both experienced Vietnamese foreign experts and managers to promote services all over the world;
- An open and honest culture where people are valued treated fairly and trusted and empowered;
- Modern hardware (Laptop and other equipment provided);
- Free drinks (coffee tea etc.);
- Nap room for a quick rest;
- Training and career development opportunities: Continuous and professional training to fully develop your potential.
Working Location: Thanh Khe Da Nang.
Employment Type
Full Time
Key Skills
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