Club Lounge Manager
Club Lounge Manager
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Job Description
As Club Manager at Fairmont you will lead the Fairmont Gold (Club Lounge) operations delivering personalized service to our most discerning guests. You will manage daily lounge operations ensure luxurious service standards and cultivate a warm elegant and welcoming atmosphere that reflects Fairmonts signature luxury experience.
Responsibilities
Guest Experience & Service Excellence
- Personally welcome Fairmont Gold guests and oversee all aspects of their stay
- Ensure consistent delivery of personalized anticipatory service in the lounge and guest rooms
- Handle VIP arrivals special requests and guest feedback with efficiency and grace
- Maintain close guest relationships and proactively engage to enhance highest satisfaction
Daily Operations
- Manage the day-to-day operations of the Fairmont Gold Lounge including breakfast afternoon tea and evening cocktail
- Coordinate with Food & Beverage Culinary Housekeeping and Front Office teams to ensure seamless service
- Monitor cleanliness setup and ambiance of the lounge in line with brand standards
- Ensure compliance with food safety and hygiene regulations
Team Leadership & Management
- Lead train and motivate the Fairmont Gold team to consistently exceed guest expectations
- Schedule team members based on occupancy and business demand
- Conduct regular briefings performance reviews and coaching sessions
- Promote a service culture of warmth attention to detail and excellence
Administrative & Reporting
- Monitor and control Gold Lounge costs inventory and supplies
- Prepare reports on guest feedback service trends and team performance
- Manage reservations room allocations and VIP profiles in Opera system
- Act as liaison for guests during their stay and ensure follow-up after departure
Qualifications :
Knowledge and Experience
- Degree or diploma in Hospitality Management or related field
- Minimum 1-2 years in a leadership role in Club Lounge Guest Relations or Front Office in a luxury hotel
- Proficiency in Opera PMS and Microsoft Office
- Fluent in English both verbal and written
- Flexible working shifts weekends and holidays as required
Competencies
- Guest-oriented and customer focus service minded
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to handle multiple priorities
- Courteous and helpful
- Comfortable working in a dynamic and multicultural environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
