Collections Analyst
Collections Analyst
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Job Description
Calpine Corporation is Americas largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 77 power plants in operation and one under construction represents nearly 27000 megawatts of generation capacity. Through wholesale power operations and its retail businesses Calpine serves customers in 22 states Canada and Mexico. Its clean efficient modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.
The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984 Calpine has led the power industry in its unwavering commitment to environmental addition its renewable geothermal plants use steam generated deep below the earths surface to produce clean renewable electricity.
Job Summary (includes but is not limited to the following other duties may be assigned)
Responsible for the accurate and efficient resolution of collection issues related to past due customer accounts. Primary job includes calling and emailing past due accounts logging metrics on dollars collected and number of calls/emails made daily answering collection emails that come in addition skip traces customers that have not left a forwarding addresses or phone numbers.
Job Responsibilities
Contact delinquent accounts for small commercial residential and large commercial retail electric customers
Work with utilities in other states to resolve delinquent accounts in other markets
Answer collection inbox emails
Provide detailed reporting on collection activity
Work with internal personnel to resolve complex collection issues
Job Requirements
1 - 2 years of related experience preferred
Experience in MS Office Suites preferred
Experience in Energy industry and knowledge of REP ERCOT PJM MISO NYISO PUC and/or TDSP / TDU standards preferred
Experience using Accurint or other skip-tracing tools preferred
High School Diploma or Equivalent Degree Required
Ability to identify both problems and their causes
Ability to develop solutions to resolve and prevent problems
Excellent analytical skills required
Excellent customer services skills required
Ability to communicate clearly and concisely and excellent telephone etiquette is preferred
Additional Calpine Information
- Equal Opportunity Employer of Minorities Females Protected Veterans and Individuals with Disabilities.
- Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position please send an e-mail with your request to. Determination on requests for reasonable accommodation are made on case-by-case basis.
Please view Equal Employment Opportunity Posters provided by OFCCPhere
Required Experience:
IC
Employment Type
Full-Time
