Bilingual Customer Service/Inside Sales Representative (French/English)
Bilingual Customer Service/Inside Sales Representative (French/English)
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Job Description
Centrally located in Toronto Canada Viscor is a division of Leviton Manufacturings Lighting Business Unit operating in Canada for over 70 years. We are actively seeking a talented Bilingual Customer Service/Inside Sales Representative.
SUMMARY OF POSITION:
We are seeking a dynamic and bilingual (French/English) Customer Service & Inside Sales Representative to join our team. This role is ideal for someone who thrives in a fast-paced environment enjoys building relationships and has a passion for sales and service.
KEY RESPONSIBILITIES Responsabilits principals
- Handle manage and respond to telephone and email customer inquiries in both French and English
- Provide product information pricing and availability
- Prepare quotes and enter sales orders into ERP System
- Provide support to Outside Sales Representatives and Agency partners
- Help to coordinate lighting projects for sales representatives from order entry to delivery including the monitoring of timelines and deliverables
- Ensure accurate documentation and communication to relevant stakeholders throughout the project lifecycle.
- Responds to concerns issues or complaints from customers/agents and helps resolve issues to ensure customer satisfaction
- Cross-reference competitors product/catalog codes with Viscors products as may be required
- Participates in product training sessions
- Occasional coverage of other customer accounts as required due to vacation or other absences
- All other related duties as may be assigned
QUALIFICATIONS Qualifications
- Bilingual in English and French (spoken and written)
- 2 years of experience in inside sales customer service or project coordination
- Experience in the lighting electrical or manufacturing industry is an asset
- Strong organizational and multitasking skills
- Proficient in Microsoft Office and ERP/CRM systems
- Excellent communication and interpersonal skills
Interested applicants may send their resume to . Please visit our website:
Viscor will accommodate the needs of people with disabilities during its recruitment process. If a selected applicant requests an accommodation Viscor will consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability.
Job Type: Full-time On-site Work Location: 35 Oak Street North York Ontario
Required Experience:
Unclear Seniority
Employment Type
Full Time
