Night Audit (Friday & Saturday)

We are Veriu Group (pronounced Very You)!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a aim to bring people together in new ways to create lifelong travel memories that cant be found in a guidebook and to help people discover the true experience of a place.

Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites we operate 25 hotels across Australia and have over35 years of brand ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country and this meanswere well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because theyre empowered to be themselves. Were not about hierarchy or rigid structure. Instead we create an environment where people can make decisions feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused Integrity Personal Growth & Ownership Mindset guide our actions and decisions and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion youre looking for a meaningful role that can make a serious impact within a culture that allows you to be truly you youve found us and we cant wait to hear from you!

To learn more about us visit our website! orhttps:// to Veriu Green Square

Located at the southern heel of the CBD and a short ride from Sydney airport here youre surrounded by the citys hidden gems.

• 144 keys
• 24 hours Gym Conferencing Restaurant
• 2 minutes from the train station

Responsibilities

Reporting to the Hotel Night Manager youll be part of a small team of genuine people looking to create lasting memories and exceptional experiences for each and every guest. No night will be the same but each night youll strive to:

• Oversee the front officeinc. complaint escalation and problem-solving team management and training rostering & timesheet approvals
• Ensure the front office provides a high level of guest services to guests at check-in check-out and during stay
• Create new ways to leave guests with a lasting memorable experience
• Use your inquisitive nature to identify new sales leads encouraging the team to do the same
• Manageemergency situations in a safe and professional matter
• Build strong and authentic relationships with your teammates and our guests
• Provide assistance in managing events/functions of the hotel
• Provide support and assistance to the Hotel Night Manager in higher-level hotel management and admin tasks in order to prepare yourself for a future Hotel Manager role

Benefits

Youll be someone looking for a long-term career with a growing Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• Comprehensive onboarding & ongoing support
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

We work in a fast-paced environment where no day is the same so were looking for people who are adaptable enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be able to obtain before starting)
• Responsible Service of Alcohol Certificate(or be able to obtain before starting)
• Flexibility to work at variety of shifts throughout the week including public holidays on rotation with other team members (although no overnight shifts required)
• Demonstrated experience leading a team with kindness in order to achieve outcomes
• Demonstrated ability to problem solveand manageescalated complaints with appropriate resolutions
• High standards of attention to detail and communication skills (written & verbal)
• Experience in a customer service role